Freshdesk: Alternatives
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How are these alternatives similar to Freshdesk?
The alternatives suggested are similar to Freshdesk in terms of common software categories, shared features and the number of verified user reviews. Explore the following Freshdesk alternatives to see if there are any Freshdesk competitors that you should also consider in your software research.
What are the top 5 alternatives to Freshdesk?
Top 20 alternatives
ServiceNow Customer Service Management
Automate requests and deliver effortless experiences
Overview
ServiceNow CSM enables companies to deliver exceptional customer service, automate and streamline operations to reduce the cost to serve. It enhances agent productivity, reduces response times, and delivers personalized customer experiences, resulting in increased satisfaction and loyalty.
Read more about ServiceNow Customer Service Management
Business size
S
M
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Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.1
0.3
Overview
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.
Read more about Dynamics 365
Business size
S
M
L
Pricing
Starting from:
US$50.00
- Free Version
- Free Trial
Value for Money
4.1
0.3
Overview
Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.
Read more about Kustomer
Business size
S
M
L
Pricing
Starting from:
US$89.00
- Free Version
- Free Trial
Value for Money
4.5
0.1
Overview
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.
Read more about HappyFox Help Desk
Business size
S
M
L
Pricing
Starting from:
US$9.00
- Free Version
- Free Trial
Value for Money
4.5
0.1
Overview
An integrated desktop & mobile device management application that enables the centralized management of desktops, servers, laptops, tablets & smartphones
Read more about ManageEngine Endpoint Central
Business size
S
M
L
Pricing
Starting from:
US$795.00
- Free Version
- Free Trial
Value for Money
4.5
0.1
Overview
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach their customers through every channel, including telephone, email, social media, and live chat.
Read more about Zoho CRM
Business size
S
M
L
Pricing
Starting from:
US$10.00
- Free Version
- Free Trial
Value for Money
4.3
0.1
Overview
Verloop.io is a customer support automation platform that helps you provide exceptional support experiences to your customers across channels. Deploy our bot on your website, app, Facebook page, and WhatsApp number.
Read more about Verloop
Business size
S
M
L
Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.6
0.2
Overview
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests
Read more about ManageEngine ServiceDesk Plus
Business size
S
M
L
Pricing
Starting from:
US$16.00
- Free Version
- Free Trial
Value for Money
4.3
0.1
Overview
Atera is an all-in-one platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and faster.
Read more about Atera
Business size
S
M
L
Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.6
0.2
Overview
Kayako - Customer Service Software made personal and simple with a unified customer service platform that helps you build closer relationships.
Read more about Kayako
Business size
S
M
L
Pricing
Starting from:
US$30.00
- Free Version
- Free Trial
Value for Money
3.8
0.6
Overview
The ONLY customer service app specifically DESIGNED FOR SHOPIFY (integrates with Magento & BigCommerce too). Centralize your helpdesk by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more. Cut support times by 43% with the #1-rated helpdesk on Shopify.
Read more about Gorgias
Business size
S
M
L
Pricing
Starting from:
US$60.00
- Free Version
- Free Trial
Value for Money
4.5
0.1
Overview
Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data
Read more about HubSpot CRM
Business size
S
M
L
Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.3
0.1
Overview
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.
Read more about HubSpot Service Hub
Business size
S
M
L
Pricing
Starting from:
US$20.00
- Free Version
- Free Trial
Value for Money
4.3
0.1
Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.
Read more about ServiceNow
Business size
S
M
L
Pricing
Starting from:
US$100.00
- Free Version
- Free Trial
Value for Money
4.2
0.2
Overview
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work.
Read more about monday.com
Business size
S
M
L
Pricing
Starting from:
US$22.00
- Free Version
- Free Trial
Value for Money
4.3
0.1
Overview
Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.
Read more about Help Scout
Business size
S
M
L
Pricing
Starting from:
US$20.00
- Free Version
- Free Trial
Value for Money
4.4
Overview
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!
Read more about Spiceworks Cloud Help Desk
Business size
S
M
L
Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.6
0.2
Overview
Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service.
Read more about Salesforce Service Cloud
Business size
S
M
L
Pricing
Starting from:
US$20.00
- Free Version
- Free Trial
Value for Money
4.1
0.3
Overview
LiveAgent is a powerful Customer Service solution. It helps you manage customer interactions with 180+ Help Desk features and 200+ integrations.
Enjoy social media integrations, customer relationship management, video calls, ticketing, and more.
Start your 30-Day free trial, no credit card required
Read more about LiveAgent
Business size
S
M
L
Overview
Front is customer service software that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.
Read more about Front
Business size
S
M
L
Related categories
- Customer Service Software
- Knowledge Management Software
- Call Centre Software
- Help Desk Software
- Issue Tracking Software
- Complaint Management Software
- Customer Support Software
- Service Desk Software
- Customer Communications Management Software
- Customer Satisfaction Software
- Customer Experience Software
- Customer Engagement Software
- Remote Support Software
- Call Recording Software
- Live Chat Software
- ITSM Tools
Popular comparisons
- Freshdesk Vs ServiceNow Customer Service Management
- Freshdesk Vs Dynamics 365
- Freshdesk Vs Kustomer
- Freshdesk Vs HappyFox Help Desk
- Freshdesk Vs ManageEngine Endpoint Central
- Freshdesk Vs Zoho CRM
- Freshdesk Vs Verloop
- Freshdesk Vs ManageEngine ServiceDesk Plus
- Freshdesk Vs Atera
- Freshdesk Vs Kayako
- Freshdesk Vs Gorgias
- Freshdesk Vs HubSpot CRM
