---
description: Learn how Dynamics 365 Customer Service can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Dynamics 365 Customer Service.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Dynamics 365 Customer Service Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Dynamics 365 Customer Service](/software/2057903/dynamics-365-customer-service) > [Dynamics 365 Customer Service Alternatives ](https://www.getapp.co.uk/alternatives/2057903/dynamics-365-customer-service)

# Alternatives to Dynamics 365 Customer Service

Canonical: https://www.getapp.co.uk/alternatives/2057903/dynamics-365-customer-service

> Explore the top alternatives to Dynamics 365 Customer Service. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4094 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.co.uk/software/9448/zendesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/9448/2057903/zendesk/vs/dynamics-365-customer-service)
2. **Freshdesk** — 4.5/5 (3487 reviews) — Cloud-based AI help desk for teams of all sizes
   - [View profile](https://www.getapp.co.uk/software/10317/freshdesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/10317/2057903/freshdesk/vs/dynamics-365-customer-service)
3. **EngageBay CRM** — 4.6/5 (912 reviews) — Integrated sales \& marketing software for growing teams
   - [View profile](https://www.getapp.co.uk/software/113999/engagebay-marketing)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/113999/2057903/engagebay-marketing/vs/dynamics-365-customer-service)
4. **LiveAgent** — 4.7/5 (1789 reviews) — Cloud-based customer service platform for all sizes
   - [View profile](https://www.getapp.co.uk/software/91301/liveagent)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/91301/2057903/liveagent/vs/dynamics-365-customer-service)
5. **Freshservice** — 4.6/5 (803 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.co.uk/software/91351/freshservice)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/91351/2057903/freshservice/vs/dynamics-365-customer-service)
6. **LiveChat** — 4.6/5 (1728 reviews) — AI-based live chat for customer support and sales teams
   - [View profile](https://www.getapp.co.uk/software/8385/livechat)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/8385/2057903/livechat/vs/dynamics-365-customer-service)
7. **JIRA Service Management** — 4.5/5 (779 reviews) — IT service platform for unified support
   - [View profile](https://www.getapp.co.uk/software/91811/jira-service-management)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/91811/2057903/jira-service-management/vs/dynamics-365-customer-service)
8. **SysAid** — 4.5/5 (523 reviews) — Cloud-based AI ITSM \& ESM platform for all sizes
   - [View profile](https://www.getapp.co.uk/software/90863/sysaid)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/90863/2057903/sysaid/vs/dynamics-365-customer-service)
9. **InvGate Service Management** — 4.6/5 (108 reviews) — Web-based IT service desk software
   - [View profile](https://www.getapp.co.uk/software/101213/service-desk)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/101213/2057903/service-desk/vs/dynamics-365-customer-service)
10. **HelpDesk** — 4.6/5 (183 reviews) — AI-powered ticketing system
    - [View profile](https://www.getapp.co.uk/software/116767/helpdesk)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/116767/2057903/helpdesk/vs/dynamics-365-customer-service)
11. **HubSpot Service Hub** — 4.4/5 (193 reviews) — Cloud-based customer service solution for firms of all sizes
    - [View profile](https://www.getapp.co.uk/software/119575/hubspot-service-hub)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/119575/2057903/hubspot-service-hub/vs/dynamics-365-customer-service)
12. **Agiloft** — 4.8/5 (39 reviews) — Cloud-based tool for contract lifecycle management.
    - [View profile](https://www.getapp.co.uk/software/103389/agiloft)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/103389/2057903/agiloft/vs/dynamics-365-customer-service)
13. **BOSSDesk** — 4.7/5 (145 reviews) — BOSSDesk a FrontRunner in Help Desk Software
    - [View profile](https://www.getapp.co.uk/software/120371/boss-solutions)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/120371/2057903/boss-solutions/vs/dynamics-365-customer-service)
14. **Deepser** — 4.6/5 (58 reviews) — Service Management without complexity - no code.
    - [View profile](https://www.getapp.co.uk/software/2002751/deepser)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/2002751/2057903/deepser/vs/dynamics-365-customer-service)
15. **TIKTING** (0 reviews) — TIKTING® Help Desk \& Change Management System
    - [View profile](https://www.getapp.co.uk/software/2062890/tikting)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/2057903/2062890/dynamics-365-customer-service/vs/tikting)
16. **Salesforce Sales Cloud** — 4.4/5 (18812 reviews) — Cloud-based CRM and sales automation software
    - [View profile](https://www.getapp.co.uk/software/90378/salesforce)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/90378/2057903/salesforce/vs/dynamics-365-customer-service)
17. **Bitrix24** — 4.2/5 (1005 reviews) — Cloud \& on-premises workspace for all business sizes
    - [View profile](https://www.getapp.co.uk/software/90602/bitrix24)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/90602/2057903/bitrix24/vs/dynamics-365-customer-service)
18. **Dynamics 365** — 4.4/5 (5860 reviews) — ERP and CRM applications from Microsoft
    - [View profile](https://www.getapp.co.uk/software/90844/dynamics-365)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/90844/2057903/dynamics-365/vs/dynamics-365-customer-service)
19. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — AI powered customer service management platform
    - [View profile](https://www.getapp.co.uk/software/91754/salesforce)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/91754/2057903/salesforce/vs/dynamics-365-customer-service)
20. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
    - [View profile](https://www.getapp.co.uk/software/105081/tidio-chat)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/105081/2057903/tidio-chat/vs/dynamics-365-customer-service)

## Related Categories

- [Live Chat Software](https://www.getapp.co.uk/directory/561/live-chat/software)
- [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/alternatives/2057903/dynamics-365-customer-service)
- [View Product Profile](https://www.getapp.co.uk/software/2057903/dynamics-365-customer-service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/dynamics-365-customer-service/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2057903/dynamics-365-customer-service> |
| en-AU | <https://www.getapp.com.au/alternatives/2057903/dynamics-365-customer-service> |
| en-CA | <https://www.getapp.ca/alternatives/2057903/dynamics-365-customer-service> |
| en-GB | <https://www.getapp.co.uk/alternatives/2057903/dynamics-365-customer-service> |
| en-IE | <https://www.getapp.ie/alternatives/2057903/dynamics-365-customer-service> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2057903/dynamics-365-customer-service> |
| en-SG | <https://www.getapp.sg/alternatives/2057903/dynamics-365-customer-service> |
| en-ZA | <https://www.getapp.za.com/alternatives/2057903/dynamics-365-customer-service> |

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