---
description: Learn how Dynamics 365 Customer Service can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Dynamics 365 Customer Service.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Dynamics 365 Customer Service Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Dynamics 365 Customer Service](/software/2057903/dynamics-365-customer-service) > [Dynamics 365 Customer Service Alternatives ](https://www.getapp.co.uk/alternatives/2057903/dynamics-365-customer-service)

# Alternatives to Dynamics 365 Customer Service

Canonical: https://www.getapp.co.uk/alternatives/2057903/dynamics-365-customer-service

> Explore the top alternatives to Dynamics 365 Customer Service. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4090 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.co.uk/software/9448/zendesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/9448/2057903/zendesk/vs/dynamics-365-customer-service)
2. **HelpDesk** — 4.6/5 (183 reviews) — AI-powered ticketing system
   - [View profile](https://www.getapp.co.uk/software/116767/helpdesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/116767/2057903/helpdesk/vs/dynamics-365-customer-service)
3. **HubSpot Service Hub** — 4.4/5 (191 reviews) — Cloud-based customer service solution for firms of all sizes
   - [View profile](https://www.getapp.co.uk/software/119575/hubspot-service-hub)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/119575/2057903/hubspot-service-hub/vs/dynamics-365-customer-service)
4. **Salesforce Sales Cloud** — 4.4/5 (18804 reviews) — Cloud-based CRM and sales automation software
   - [View profile](https://www.getapp.co.uk/software/90378/salesforce)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/90378/2057903/salesforce/vs/dynamics-365-customer-service)
5. **LiveChat** — 4.6/5 (1727 reviews) — AI-based live chat for customer support and sales teams
   - [View profile](https://www.getapp.co.uk/software/8385/livechat)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/8385/2057903/livechat/vs/dynamics-365-customer-service)
6. **LiveAgent** — 4.7/5 (1787 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.co.uk/software/91301/liveagent)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/91301/2057903/liveagent/vs/dynamics-365-customer-service)
7. **Freshdesk** — 4.5/5 (3470 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.co.uk/software/10317/freshdesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/10317/2057903/freshdesk/vs/dynamics-365-customer-service)
8. **Milvus** — 4.8/5 (298 reviews) — IT management system and help desk solution
   - [View profile](https://www.getapp.co.uk/software/132287/milvus)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/132287/2057903/milvus/vs/dynamics-365-customer-service)
9. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
   - [View profile](https://www.getapp.co.uk/software/105081/tidio-chat)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/105081/2057903/tidio-chat/vs/dynamics-365-customer-service)
10. **Dynamics 365** — 4.4/5 (5846 reviews) — ERP and CRM applications from Microsoft
    - [View profile](https://www.getapp.co.uk/software/90844/dynamics-365)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/90844/2057903/dynamics-365/vs/dynamics-365-customer-service)
11. **Zoho Desk** — 4.5/5 (2214 reviews) — Customer service software for businesses of all sizes
    - [View profile](https://www.getapp.co.uk/software/10036/zoho-desk)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/10036/2057903/zoho-desk/vs/dynamics-365-customer-service)
12. **Zoho Assist** — 4.7/5 (1474 reviews) — Cloud-based remote support solution
    - [View profile](https://www.getapp.co.uk/software/9913/zoho-assist)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/9913/2057903/zoho-assist/vs/dynamics-365-customer-service)
13. **Superchat** — 4.8/5 (305 reviews) — The comprehensive messaging suite for your business.
    - [View profile](https://www.getapp.co.uk/software/2058817/superchat)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/2057903/2058817/dynamics-365-customer-service/vs/superchat)
14. **Intercom** — 4.5/5 (1135 reviews) — AI-powered customer service with helpdesk
    - [View profile](https://www.getapp.co.uk/software/91379/intercom)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/91379/2057903/intercom/vs/dynamics-365-customer-service)
15. **Salesforce Service Cloud** — 4.5/5 (827 reviews) — AI powered customer service management platform
    - [View profile](https://www.getapp.co.uk/software/91754/salesforce-1-service-cloud)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/91754/2057903/salesforce-1-service-cloud/vs/dynamics-365-customer-service)
16. **JIRA Service Management** — 4.5/5 (774 reviews) — IT service platform for unified support
    - [View profile](https://www.getapp.co.uk/software/91811/jira-service-management)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/91811/2057903/jira-service-management/vs/dynamics-365-customer-service)
17. **Yonyx** — 4.7/5 (258 reviews) — Decision tree driven Interactive guides for customer service
    - [View profile](https://www.getapp.co.uk/software/91207/agi-self-service)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/91207/2057903/agi-self-service/vs/dynamics-365-customer-service)
18. **Bitrix24** — 4.2/5 (1002 reviews) — All in one business management workspace
    - [View profile](https://www.getapp.co.uk/software/90602/bitrix24)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/90602/2057903/bitrix24/vs/dynamics-365-customer-service)
19. **Gladly** — 4.8/5 (139 reviews) — Cloud-based customer service platform
    - [View profile](https://www.getapp.co.uk/software/106673/gladly)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/106673/2057903/gladly/vs/dynamics-365-customer-service)
20. **Supportbench** — 4.9/5 (117 reviews) — The Only AI Customer Support Platform
    - [View profile](https://www.getapp.co.uk/software/105673/supportbench)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/105673/2057903/supportbench/vs/dynamics-365-customer-service)

## Related Categories

- [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/alternatives/2057903/dynamics-365-customer-service)
- [View Product Profile](https://www.getapp.co.uk/software/2057903/dynamics-365-customer-service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/dynamics-365-customer-service/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2057903/dynamics-365-customer-service> |
| en-AU | <https://www.getapp.com.au/alternatives/2057903/dynamics-365-customer-service> |
| en-CA | <https://www.getapp.ca/alternatives/2057903/dynamics-365-customer-service> |
| en-GB | <https://www.getapp.co.uk/alternatives/2057903/dynamics-365-customer-service> |
| en-IE | <https://www.getapp.ie/alternatives/2057903/dynamics-365-customer-service> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2057903/dynamics-365-customer-service> |
| en-SG | <https://www.getapp.sg/alternatives/2057903/dynamics-365-customer-service> |
| en-ZA | <https://www.getapp.za.com/alternatives/2057903/dynamics-365-customer-service> |

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