---
description: Learn how Dynamics 365 Customer Service can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Dynamics 365 Customer Service.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Dynamics 365 Customer Service Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Dynamics 365 Customer Service](/software/2057903/dynamics-365-customer-service) > [Dynamics 365 Customer Service Alternatives ](https://www.getapp.co.uk/alternatives/2057903/dynamics-365-customer-service)

# Alternatives to Dynamics 365 Customer Service

Canonical: https://www.getapp.co.uk/alternatives/2057903/dynamics-365-customer-service

> Explore the top alternatives to Dynamics 365 Customer Service. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2213 reviews) — Customer service software for businesses of all sizes
   - [View profile](https://www.getapp.co.uk/software/10036/zoho-desk)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/10036/2057903/zoho-desk/vs/dynamics-365-customer-service)
2. **Zendesk Suite** — 4.4/5 (4083 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.co.uk/software/9448/zendesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/9448/2057903/zendesk/vs/dynamics-365-customer-service)
3. **HubSpot Service Hub** — 4.4/5 (190 reviews) — Cloud-based customer service solution for firms of all sizes
   - [View profile](https://www.getapp.co.uk/software/119575/hubspot-service-hub)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/119575/2057903/hubspot-service-hub/vs/dynamics-365-customer-service)
4. **HelpDesk** — 4.6/5 (180 reviews) — Ticketing software for effortless customer support
   - [View profile](https://www.getapp.co.uk/software/116767/helpdesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/116767/2057903/helpdesk/vs/dynamics-365-customer-service)
5. **Freshdesk** — 4.5/5 (3460 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.co.uk/software/10317/freshdesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/10317/2057903/freshdesk/vs/dynamics-365-customer-service)
6. **TeamViewer ONE** — 4.6/5 (11629 reviews) — Proactive IT management with AI-powered automation
   - [View profile](https://www.getapp.co.uk/software/90948/teamviewer)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/90948/2057903/teamviewer/vs/dynamics-365-customer-service)
7. **LiveChat** — 4.6/5 (1727 reviews) — AI-based live chat for customer support and sales teams
   - [View profile](https://www.getapp.co.uk/software/8385/livechat)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/8385/2057903/livechat/vs/dynamics-365-customer-service)
8. **Zoho Assist** — 4.7/5 (1445 reviews) — Cloud-based remote support solution
   - [View profile](https://www.getapp.co.uk/software/9913/zoho-assist)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/9913/2057903/zoho-assist/vs/dynamics-365-customer-service)
9. **LiveAgent** — 4.7/5 (1786 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.co.uk/software/91301/liveagent)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/91301/2057903/liveagent/vs/dynamics-365-customer-service)
10. **Freshservice** — 4.5/5 (751 reviews) — A complete IT service management (ITSM) tool for business
    - [View profile](https://www.getapp.co.uk/software/91351/freshservice)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/91351/2057903/freshservice/vs/dynamics-365-customer-service)
11. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
    - [View profile](https://www.getapp.co.uk/software/105081/tidio-chat)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/105081/2057903/tidio-chat/vs/dynamics-365-customer-service)
12. **Guru** — 4.8/5 (639 reviews) — Connect all company knowledge. Access it everywhere. Build t
    - [View profile](https://www.getapp.co.uk/software/123167/guru)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/123167/2057903/guru/vs/dynamics-365-customer-service)
13. **BOSSDesk** — 4.7/5 (140 reviews) — BOSSDesk a FrontRunner in Help Desk Software
    - [View profile](https://www.getapp.co.uk/software/120371/boss-solutions-suite)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/120371/2057903/boss-solutions-suite/vs/dynamics-365-customer-service)
14. **Giva** — 4.9/5 (57 reviews) — Cloud based help desk software for businesses of all sizes
    - [View profile](https://www.getapp.co.uk/software/116599/giva-customer-service)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/116599/2057903/giva-customer-service/vs/dynamics-365-customer-service)
15. **SysAid** — 4.5/5 (520 reviews) — AI-enabled ITSM platform for businesses of all sizes
    - [View profile](https://www.getapp.co.uk/software/90863/sysaid)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/90863/2057903/sysaid/vs/dynamics-365-customer-service)
16. **ServiceNow** — 4.5/5 (350 reviews) — ITSM for automation \& management of IT enterprise services
    - [View profile](https://www.getapp.co.uk/software/9156/servicenow)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/9156/2057903/servicenow/vs/dynamics-365-customer-service)
17. **ManageEngine ServiceDesk Plus** — 4.4/5 (233 reviews) — Cloud IT Help Desk Software
    - [View profile](https://www.getapp.co.uk/software/20521/manageengine-service-desk-plus)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/20521/2057903/manageengine-service-desk-plus/vs/dynamics-365-customer-service)
18. **Faveo Helpdesk** — 4.5/5 (117 reviews) — Faveo Helpdesk helps simplify the customer support process
    - [View profile](https://www.getapp.co.uk/software/2059324/faveo-helpdesk)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/2057903/2059324/dynamics-365-customer-service/vs/faveo-helpdesk)
19. **JIRA Service Management** — 4.5/5 (770 reviews) — IT service platform for unified support
    - [View profile](https://www.getapp.co.uk/software/91811/jira-service-management)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/91811/2057903/jira-service-management/vs/dynamics-365-customer-service)
20. **KnowledgeOwl** — 4.8/5 (238 reviews) — Knowledge base and documentation software
    - [View profile](https://www.getapp.co.uk/software/91819/helpgizmo)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.co.uk/compare/91819/2057903/helpgizmo/vs/dynamics-365-customer-service)

## Related Categories

- [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/alternatives/2057903/dynamics-365-customer-service)
- [View Product Profile](https://www.getapp.co.uk/software/2057903/dynamics-365-customer-service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/dynamics-365-customer-service/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2057903/dynamics-365-customer-service> |
| en-AU | <https://www.getapp.com.au/alternatives/2057903/dynamics-365-customer-service> |
| en-CA | <https://www.getapp.ca/alternatives/2057903/dynamics-365-customer-service> |
| en-GB | <https://www.getapp.co.uk/alternatives/2057903/dynamics-365-customer-service> |
| en-IE | <https://www.getapp.ie/alternatives/2057903/dynamics-365-customer-service> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2057903/dynamics-365-customer-service> |
| en-SG | <https://www.getapp.sg/alternatives/2057903/dynamics-365-customer-service> |
| en-ZA | <https://www.getapp.za.com/alternatives/2057903/dynamics-365-customer-service> |

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