---
description: Learn how ServiceNow Customer Service Management can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for ServiceNow Customer Service Management.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ServiceNow Customer Service Management Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/580/issue-tracking/software) > [ServiceNow Customer Service Management](/software/2058097/servicenow-customer-service-management) > [ServiceNow Customer Service Management Alternatives ](https://www.getapp.co.uk/alternatives/2058097/servicenow-customer-service-management)

# Alternatives to ServiceNow Customer Service Management

Canonical: https://www.getapp.co.uk/alternatives/2058097/servicenow-customer-service-management

> Explore the top alternatives to ServiceNow Customer Service Management. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4093 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.co.uk/software/9448/zendesk)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/9448/2058097/zendesk/vs/servicenow-customer-service-management)
2. **Salesforce Sales Cloud** — 4.4/5 (18811 reviews) — Cloud-based CRM and sales automation software
   - [View profile](https://www.getapp.co.uk/software/90378/salesforce)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/90378/2058097/salesforce/vs/servicenow-customer-service-management)
3. **LiveAgent** — 4.7/5 (1789 reviews) — Cloud-based customer service platform for all sizes
   - [View profile](https://www.getapp.co.uk/software/91301/liveagent)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/91301/2058097/liveagent/vs/servicenow-customer-service-management)
4. **Freshdesk** — 4.5/5 (3486 reviews) — Cloud-based AI help desk for teams of all sizes
   - [View profile](https://www.getapp.co.uk/software/10317/freshdesk)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/10317/2058097/freshdesk/vs/servicenow-customer-service-management)
5. **LiveChat** — 4.6/5 (1727 reviews) — AI-based live chat for customer support and sales teams
   - [View profile](https://www.getapp.co.uk/software/8385/livechat)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/8385/2058097/livechat/vs/servicenow-customer-service-management)
6. **Milvus** — 4.8/5 (298 reviews) — IT management system and help desk solution
   - [View profile](https://www.getapp.co.uk/software/132287/milvus)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/132287/2058097/milvus/vs/servicenow-customer-service-management)
7. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
   - [View profile](https://www.getapp.co.uk/software/105081/tidio-chat)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/105081/2058097/tidio-chat/vs/servicenow-customer-service-management)
8. **Zoho Desk** — 4.5/5 (2216 reviews) — Cloud-based help desk for all business sizes
   - [View profile](https://www.getapp.co.uk/software/10036/zoho-desk)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/10036/2058097/zoho-desk/vs/servicenow-customer-service-management)
9. **HelpDesk** — 4.6/5 (183 reviews) — AI-powered ticketing system
   - [View profile](https://www.getapp.co.uk/software/116767/helpdesk)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/116767/2058097/helpdesk/vs/servicenow-customer-service-management)
10. **Salesforce Service Cloud** — 4.5/5 (831 reviews) — AI powered customer service management platform
    - [View profile](https://www.getapp.co.uk/software/91754/salesforce)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/91754/2058097/salesforce/vs/servicenow-customer-service-management)
11. **Dynamics 365** — 4.4/5 (5860 reviews) — ERP and CRM applications from Microsoft
    - [View profile](https://www.getapp.co.uk/software/90844/dynamics-365)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/90844/2058097/dynamics-365/vs/servicenow-customer-service-management)
12. **Bitrix24** — 4.2/5 (1005 reviews) — Cloud \& on-premises workspace for all business sizes
    - [View profile](https://www.getapp.co.uk/software/90602/bitrix24)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/90602/2058097/bitrix24/vs/servicenow-customer-service-management)
13. **Superchat** — 4.8/5 (316 reviews) — The comprehensive messaging suite for your business.
    - [View profile](https://www.getapp.co.uk/software/2058817/superchat)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/2058097/2058817/servicenow-customer-service-management/vs/superchat)
14. **Zoho Assist** — 4.7/5 (1493 reviews) — Cloud-based remote support solution
    - [View profile](https://www.getapp.co.uk/software/9913/zoho-assist)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/9913/2058097/zoho-assist/vs/servicenow-customer-service-management)
15. **NiCE CXone** — 4.2/5 (582 reviews) — Cloud-based contact center software
    - [View profile](https://www.getapp.co.uk/software/8391/incontact-call-center-software)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/8391/2058097/incontact-call-center-software/vs/servicenow-customer-service-management)
16. **Supportbench** — 4.8/5 (131 reviews) — The Only AI Customer Support Platform
    - [View profile](https://www.getapp.co.uk/software/105673/supportbench)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/105673/2058097/supportbench/vs/servicenow-customer-service-management)
17. **Genesys Cloud CX** — 4.3/5 (269 reviews) — Cloud CCaaS platform for global enterprises
    - [View profile](https://www.getapp.co.uk/software/104597/genesys-cloud)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/104597/2058097/genesys-cloud/vs/servicenow-customer-service-management)
18. **Odoo** — 4.2/5 (1332 reviews) — All-in-one open-source business software
    - [View profile](https://www.getapp.co.uk/software/102445/odoo)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/102445/2058097/odoo/vs/servicenow-customer-service-management)
19. **Front** — 4.5/5 (290 reviews) — AI-enabled customer service platform for collaboration
    - [View profile](https://www.getapp.co.uk/software/102177/front)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/102177/2058097/front/vs/servicenow-customer-service-management)
20. **Yonyx** — 4.7/5 (259 reviews) — Decision tree driven Interactive guides for customer service
    - [View profile](https://www.getapp.co.uk/software/91207/agi-self-service)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/91207/2058097/agi-self-service/vs/servicenow-customer-service-management)

## Related Categories

- [Issue Tracking Software](https://www.getapp.co.uk/directory/580/issue-tracking/software)
- [Customer Engagement Software](https://www.getapp.co.uk/directory/650/customer-engagement/software)
- [Knowledge Management Software](https://www.getapp.co.uk/directory/257/knowledge-management/software)
- [Customer Communications Management Software](https://www.getapp.co.uk/directory/1139/customer-communications-management/software)
- [Data Analysis Software](https://www.getapp.co.uk/directory/1129/data-analysis/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/alternatives/2058097/servicenow-customer-service-management)
- [View Product Profile](https://www.getapp.co.uk/software/2058097/servicenow-customer-service-management)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/collaboration-software/a/servicenow-customer-service-management/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2058097/servicenow-customer-service-management> |
| en-AU | <https://www.getapp.com.au/alternatives/2058097/servicenow-customer-service-management> |
| en-CA | <https://www.getapp.ca/alternatives/2058097/servicenow-customer-service-management> |
| en-GB | <https://www.getapp.co.uk/alternatives/2058097/servicenow-customer-service-management> |
| en-IE | <https://www.getapp.ie/alternatives/2058097/servicenow-customer-service-management> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2058097/servicenow-customer-service-management> |
| en-SG | <https://www.getapp.sg/alternatives/2058097/servicenow-customer-service-management> |
| en-ZA | <https://www.getapp.za.com/alternatives/2058097/servicenow-customer-service-management> |

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