---
description: Learn how ServiceNow Customer Service Management can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for ServiceNow Customer Service Management.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ServiceNow Customer Service Management Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/580/issue-tracking/software) > [ServiceNow Customer Service Management](/software/2058097/servicenow-customer-service-management) > [ServiceNow Customer Service Management Alternatives ](https://www.getapp.co.uk/alternatives/2058097/servicenow-customer-service-management)

# Alternatives to ServiceNow Customer Service Management

Canonical: https://www.getapp.co.uk/alternatives/2058097/servicenow-customer-service-management

> Explore the top alternatives to ServiceNow Customer Service Management. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2211 reviews) — Customer service software for businesses of all sizes
   - [View profile](https://www.getapp.co.uk/software/10036/zoho-desk)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/10036/2058097/zoho-desk/vs/servicenow-customer-service-management)
2. **Zendesk Suite** — 4.4/5 (4072 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.co.uk/software/9448/zendesk)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/9448/2058097/zendesk/vs/servicenow-customer-service-management)
3. **JIRA Service Management** — 4.5/5 (763 reviews) — IT service platform for unified support
   - [View profile](https://www.getapp.co.uk/software/91811/jira-service-management)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/91811/2058097/jira-service-management/vs/servicenow-customer-service-management)
4. **LiveAgent** — 4.7/5 (1754 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.co.uk/software/91301/liveagent)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/91301/2058097/liveagent/vs/servicenow-customer-service-management)
5. **Freshdesk** — 4.5/5 (3409 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.co.uk/software/10317/freshdesk)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/10317/2058097/freshdesk/vs/servicenow-customer-service-management)
6. **Freshservice** — 4.5/5 (685 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.co.uk/software/91351/freshservice)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/91351/2058097/freshservice/vs/servicenow-customer-service-management)
7. **SysAid** — 4.5/5 (511 reviews) — AI-enabled ITSM platform for businesses of all sizes
   - [View profile](https://www.getapp.co.uk/software/90863/sysaid)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/90863/2058097/sysaid/vs/servicenow-customer-service-management)
8. **Zoho CRM** — 4.3/5 (6964 reviews) — Customer relationship management solution
   - [View profile](https://www.getapp.co.uk/software/9908/zoho-crm)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/9908/2058097/zoho-crm/vs/servicenow-customer-service-management)
9. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — Cloud IT Help Desk Software
   - [View profile](https://www.getapp.co.uk/software/20521/manageengine-service-desk-plus)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/20521/2058097/manageengine-service-desk-plus/vs/servicenow-customer-service-management)
10. **Dynamics 365** — 4.4/5 (5811 reviews) — ERP and CRM applications from Microsoft
    - [View profile](https://www.getapp.co.uk/software/90844/dynamics-365)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/90844/2058097/dynamics-365/vs/servicenow-customer-service-management)
11. **TeamSupport** — 4.5/5 (848 reviews) — Cloud-based customer support solution for B2B SaaS
    - [View profile](https://www.getapp.co.uk/software/8670/teamsupport)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/8670/2058097/teamsupport/vs/servicenow-customer-service-management)
12. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — AI powered customer service management platform
    - [View profile](https://www.getapp.co.uk/software/91754/salesforce-1-service-cloud)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/91754/2058097/salesforce-1-service-cloud/vs/servicenow-customer-service-management)
13. **OTRS** — 4.4/5 (96 reviews) — Helpdesk software for customer service management teams
    - [View profile](https://www.getapp.co.uk/software/102025/otrs)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/102025/2058097/otrs/vs/servicenow-customer-service-management)
14. **Help Scout** — 4.6/5 (225 reviews) — Cloud-based customer support platform
    - [View profile](https://www.getapp.co.uk/software/90462/help-scout)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/90462/2058097/help-scout/vs/servicenow-customer-service-management)
15. **Bitrix24** — 4.2/5 (984 reviews) — All in one business management workspace
    - [View profile](https://www.getapp.co.uk/software/90602/bitrix24)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/90602/2058097/bitrix24/vs/servicenow-customer-service-management)
16. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking and workflow automation platform
    - [View profile](https://www.getapp.co.uk/software/101433/issuetrak)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/101433/2058097/issuetrak/vs/servicenow-customer-service-management)
17. **Front** — 4.5/5 (286 reviews) — AI-enabled customer service platform for collaboration
    - [View profile](https://www.getapp.co.uk/software/102177/front)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/102177/2058097/front/vs/servicenow-customer-service-management)
18. **Agile CRM** — 4.1/5 (524 reviews) — Sales and marketing CRM for growing businesses
    - [View profile](https://www.getapp.co.uk/software/102073/agile-crm)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/102073/2058097/agile-crm/vs/servicenow-customer-service-management)
19. **Supportbench** — 4.9/5 (116 reviews) — The Only AI Customer Support Platform
    - [View profile](https://www.getapp.co.uk/software/105673/supportbench)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/105673/2058097/supportbench/vs/servicenow-customer-service-management)
20. **Agiloft** — 4.8/5 (38 reviews) — Cloud-based tool for contract lifecycle management.
    - [View profile](https://www.getapp.co.uk/software/103389/agiloft)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/103389/2058097/agiloft/vs/servicenow-customer-service-management)

## Related Categories

- [Issue Tracking Software](https://www.getapp.co.uk/directory/580/issue-tracking/software)
- [Customer Engagement Software](https://www.getapp.co.uk/directory/650/customer-engagement/software)
- [Knowledge Management Software](https://www.getapp.co.uk/directory/257/knowledge-management/software)
- [Customer Communications Management Software](https://www.getapp.co.uk/directory/1139/customer-communications-management/software)
- [Data Analysis Software](https://www.getapp.co.uk/directory/1129/data-analysis/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/alternatives/2058097/servicenow-customer-service-management)
- [View Product Profile](https://www.getapp.co.uk/software/2058097/servicenow-customer-service-management)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/collaboration-software/a/servicenow-customer-service-management/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2058097/servicenow-customer-service-management> |
| en-AU | <https://www.getapp.com.au/alternatives/2058097/servicenow-customer-service-management> |
| en-CA | <https://www.getapp.ca/alternatives/2058097/servicenow-customer-service-management> |
| en-GB | <https://www.getapp.co.uk/alternatives/2058097/servicenow-customer-service-management> |
| en-IE | <https://www.getapp.ie/alternatives/2058097/servicenow-customer-service-management> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2058097/servicenow-customer-service-management> |
| en-SG | <https://www.getapp.sg/alternatives/2058097/servicenow-customer-service-management> |
| en-ZA | <https://www.getapp.za.com/alternatives/2058097/servicenow-customer-service-management> |

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