---
description: Learn how ServiceNow Customer Service Management can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for ServiceNow Customer Service Management.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ServiceNow Customer Service Management Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/580/issue-tracking/software) > [ServiceNow Customer Service Management](/software/2058097/servicenow-customer-service-management) > [ServiceNow Customer Service Management Alternatives ](https://www.getapp.co.uk/alternatives/2058097/servicenow-customer-service-management)

# Alternatives to ServiceNow Customer Service Management

Canonical: https://www.getapp.co.uk/alternatives/2058097/servicenow-customer-service-management

> Explore the top alternatives to ServiceNow Customer Service Management. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4090 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.co.uk/software/9448/zendesk)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/9448/2058097/zendesk/vs/servicenow-customer-service-management)
2. **HelpDesk** — 4.6/5 (182 reviews) — AI-powered ticketing system
   - [View profile](https://www.getapp.co.uk/software/116767/helpdesk)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/116767/2058097/helpdesk/vs/servicenow-customer-service-management)
3. **Salesforce Sales Cloud** — 4.4/5 (18803 reviews) — Cloud-based CRM and sales automation software
   - [View profile](https://www.getapp.co.uk/software/90378/salesforce)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/90378/2058097/salesforce/vs/servicenow-customer-service-management)
4. **LiveAgent** — 4.7/5 (1787 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.co.uk/software/91301/liveagent)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/91301/2058097/liveagent/vs/servicenow-customer-service-management)
5. **LiveChat** — 4.6/5 (1727 reviews) — AI-based live chat for customer support and sales teams
   - [View profile](https://www.getapp.co.uk/software/8385/livechat)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/8385/2058097/livechat/vs/servicenow-customer-service-management)
6. **Freshdesk** — 4.5/5 (3469 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.co.uk/software/10317/freshdesk)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/10317/2058097/freshdesk/vs/servicenow-customer-service-management)
7. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
   - [View profile](https://www.getapp.co.uk/software/105081/tidio-chat)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/105081/2058097/tidio-chat/vs/servicenow-customer-service-management)
8. **Zoho Desk** — 4.5/5 (2214 reviews) — Customer service software for businesses of all sizes
   - [View profile](https://www.getapp.co.uk/software/10036/zoho-desk)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/10036/2058097/zoho-desk/vs/servicenow-customer-service-management)
9. **Intercom** — 4.5/5 (1135 reviews) — AI-powered customer service with helpdesk
   - [View profile](https://www.getapp.co.uk/software/91379/intercom)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/91379/2058097/intercom/vs/servicenow-customer-service-management)
10. **Dynamics 365** — 4.4/5 (5844 reviews) — ERP and CRM applications from Microsoft
    - [View profile](https://www.getapp.co.uk/software/90844/dynamics-365)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/90844/2058097/dynamics-365/vs/servicenow-customer-service-management)
11. **Salesforce Service Cloud** — 4.5/5 (826 reviews) — AI powered customer service management platform
    - [View profile](https://www.getapp.co.uk/software/91754/salesforce-1-service-cloud)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/91754/2058097/salesforce-1-service-cloud/vs/servicenow-customer-service-management)
12. **Bitrix24** — 4.2/5 (1001 reviews) — All in one business management workspace
    - [View profile](https://www.getapp.co.uk/software/90602/bitrix24)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/90602/2058097/bitrix24/vs/servicenow-customer-service-management)
13. **Zoho Assist** — 4.7/5 (1470 reviews) — Cloud-based remote support solution
    - [View profile](https://www.getapp.co.uk/software/9913/zoho-assist)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/9913/2058097/zoho-assist/vs/servicenow-customer-service-management)
14. **Front** — 4.5/5 (288 reviews) — AI-enabled customer service platform for collaboration
    - [View profile](https://www.getapp.co.uk/software/102177/front)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/102177/2058097/front/vs/servicenow-customer-service-management)
15. **Superchat** — 4.8/5 (303 reviews) — The comprehensive messaging suite for your business.
    - [View profile](https://www.getapp.co.uk/software/2058817/superchat)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/2058097/2058817/servicenow-customer-service-management/vs/superchat)
16. **Odoo** — 4.2/5 (1321 reviews) — All-in-one open-source business software
    - [View profile](https://www.getapp.co.uk/software/102445/odoo)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/102445/2058097/odoo/vs/servicenow-customer-service-management)
17. **NiCE CXone** — 4.2/5 (581 reviews) — Cloud-based contact center software
    - [View profile](https://www.getapp.co.uk/software/8391/incontact-call-center-software)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/8391/2058097/incontact-call-center-software/vs/servicenow-customer-service-management)
18. **Yonyx** — 4.7/5 (258 reviews) — Decision tree driven Interactive guides for customer service
    - [View profile](https://www.getapp.co.uk/software/91207/agi-self-service)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/91207/2058097/agi-self-service/vs/servicenow-customer-service-management)
19. **Genesys Cloud CX** — 4.3/5 (268 reviews) — AI-enabled experience orchestration platform
    - [View profile](https://www.getapp.co.uk/software/104597/genesys-cloud)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/104597/2058097/genesys-cloud/vs/servicenow-customer-service-management)
20. **JIRA Service Management** — 4.5/5 (771 reviews) — IT service platform for unified support
    - [View profile](https://www.getapp.co.uk/software/91811/jira-service-management)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.co.uk/compare/91811/2058097/jira-service-management/vs/servicenow-customer-service-management)

## Related Categories

- [Issue Tracking Software](https://www.getapp.co.uk/directory/580/issue-tracking/software)
- [Customer Engagement Software](https://www.getapp.co.uk/directory/650/customer-engagement/software)
- [Knowledge Management Software](https://www.getapp.co.uk/directory/257/knowledge-management/software)
- [Customer Communications Management Software](https://www.getapp.co.uk/directory/1139/customer-communications-management/software)
- [Data Analysis Software](https://www.getapp.co.uk/directory/1129/data-analysis/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/alternatives/2058097/servicenow-customer-service-management)
- [View Product Profile](https://www.getapp.co.uk/software/2058097/servicenow-customer-service-management)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/collaboration-software/a/servicenow-customer-service-management/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2058097/servicenow-customer-service-management> |
| en-AU | <https://www.getapp.com.au/alternatives/2058097/servicenow-customer-service-management> |
| en-CA | <https://www.getapp.ca/alternatives/2058097/servicenow-customer-service-management> |
| en-GB | <https://www.getapp.co.uk/alternatives/2058097/servicenow-customer-service-management> |
| en-IE | <https://www.getapp.ie/alternatives/2058097/servicenow-customer-service-management> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2058097/servicenow-customer-service-management> |
| en-SG | <https://www.getapp.sg/alternatives/2058097/servicenow-customer-service-management> |
| en-ZA | <https://www.getapp.za.com/alternatives/2058097/servicenow-customer-service-management> |

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