---
description: Learn how Microsoft 365 Help Desk Ticketing System can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Microsoft 365 Help Desk Ticketing System.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Microsoft 365 Help Desk Ticketing System Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Microsoft 365 Help Desk Ticketing System](/software/2059781/microsoft-365-help-desk-ticketing-system) > [Microsoft 365 Help Desk Ticketing System Alternatives ](https://www.getapp.co.uk/alternatives/2059781/microsoft-365-help-desk-ticketing-system)

# Alternatives to Microsoft 365 Help Desk Ticketing System

Canonical: https://www.getapp.co.uk/alternatives/2059781/microsoft-365-help-desk-ticketing-system

> Explore the top alternatives to Microsoft 365 Help Desk Ticketing System. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4079 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.co.uk/software/9448/zendesk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.co.uk/compare/9448/2059781/zendesk/vs/microsoft-365-help-desk-ticketing-system)
2. **JIRA Service Management** — 4.5/5 (770 reviews) — IT service platform for unified support
   - [View profile](https://www.getapp.co.uk/software/91811/jira-service-management)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.co.uk/compare/91811/2059781/jira-service-management/vs/microsoft-365-help-desk-ticketing-system)
3. **NinjaOne** — 4.7/5 (288 reviews) — Unified endpoint management \& IT automation platform
   - [View profile](https://www.getapp.co.uk/software/108129/ninjarmm)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.co.uk/compare/108129/2059781/ninjarmm/vs/microsoft-365-help-desk-ticketing-system)
4. **Freshdesk** — 4.5/5 (3425 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.co.uk/software/10317/freshdesk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.co.uk/compare/10317/2059781/freshdesk/vs/microsoft-365-help-desk-ticketing-system)
5. **Zoho Desk** — 4.5/5 (2212 reviews) — Customer service software for businesses of all sizes
   - [View profile](https://www.getapp.co.uk/software/10036/zoho-desk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.co.uk/compare/10036/2059781/zoho-desk/vs/microsoft-365-help-desk-ticketing-system)
6. **Freshservice** — 4.5/5 (714 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.co.uk/software/91351/freshservice)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.co.uk/compare/91351/2059781/freshservice/vs/microsoft-365-help-desk-ticketing-system)
7. **Atera** — 4.5/5 (448 reviews) — Cloud and mobile-based IT management platform with AI
   - [View profile](https://www.getapp.co.uk/software/102017/atera)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.co.uk/compare/102017/2059781/atera/vs/microsoft-365-help-desk-ticketing-system)
8. **HelpDesk** — 4.6/5 (180 reviews) — Ticketing software for effortless customer support
   - [View profile](https://www.getapp.co.uk/software/116767/helpdesk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.co.uk/compare/116767/2059781/helpdesk/vs/microsoft-365-help-desk-ticketing-system)
9. **SysAid** — 4.5/5 (519 reviews) — AI-enabled ITSM platform for businesses of all sizes
   - [View profile](https://www.getapp.co.uk/software/90863/sysaid)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.co.uk/compare/90863/2059781/sysaid/vs/microsoft-365-help-desk-ticketing-system)
10. **Milvus** — 4.8/5 (298 reviews) — IT management system and help desk solution
    - [View profile](https://www.getapp.co.uk/software/132287/milvus)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.co.uk/compare/132287/2059781/milvus/vs/microsoft-365-help-desk-ticketing-system)
11. **LiveAgent** — 4.7/5 (1781 reviews) — Multichannel Help Desk Solution with Powerful AI Features
    - [View profile](https://www.getapp.co.uk/software/91301/liveagent)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.co.uk/compare/91301/2059781/liveagent/vs/microsoft-365-help-desk-ticketing-system)
12. **BeyondTrust Remote Support** — 4.6/5 (2010 reviews) — Secure remote access software
    - [View profile](https://www.getapp.co.uk/software/113939/bomgar)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.co.uk/compare/113939/2059781/bomgar/vs/microsoft-365-help-desk-ticketing-system)
13. **Supremo Remote Desktop** — 4.7/5 (447 reviews) — Remote assistance, IT professionals, System administrators
    - [View profile](https://www.getapp.co.uk/software/132559/supremo-remote-desktop)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.co.uk/compare/132559/2059781/supremo-remote-desktop/vs/microsoft-365-help-desk-ticketing-system)
14. **ServiceNow** — 4.5/5 (348 reviews) — ITSM for automation \& management of IT enterprise services
    - [View profile](https://www.getapp.co.uk/software/9156/servicenow)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.co.uk/compare/9156/2059781/servicenow/vs/microsoft-365-help-desk-ticketing-system)
15. **LiveChat** — 4.6/5 (1723 reviews) — AI-based live chat for customer support and sales teams
    - [View profile](https://www.getapp.co.uk/software/8385/livechat)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.co.uk/compare/8385/2059781/livechat/vs/microsoft-365-help-desk-ticketing-system)
16. **Desk Manager** — 4.8/5 (106 reviews) — We orchestrate deals for great results
    - [View profile](https://www.getapp.co.uk/software/2066040/desk-manager)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.co.uk/compare/2059781/2066040/microsoft-365-help-desk-ticketing-system/vs/desk-manager)
17. **Harmony** — 4.9/5 (31 reviews) — AI-powered enterprise service management platform
    - [View profile](https://www.getapp.co.uk/software/2084708/harmony-1)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.co.uk/compare/2059781/2084708/microsoft-365-help-desk-ticketing-system/vs/harmony-1)
18. **ISL Light** — 4.7/5 (779 reviews) — Remote support software \& unattended remote access
    - [View profile](https://www.getapp.co.uk/software/114883/isl-light)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.co.uk/compare/114883/2059781/isl-light/vs/microsoft-365-help-desk-ticketing-system)
19. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
    - [View profile](https://www.getapp.co.uk/software/105081/tidio-chat)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.co.uk/compare/105081/2059781/tidio-chat/vs/microsoft-365-help-desk-ticketing-system)
20. **osTicket** — 4.3/5 (76 reviews) — Open-source customer support ticket system
    - [View profile](https://www.getapp.co.uk/software/10260/osticket)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.co.uk/compare/10260/2059781/osticket/vs/microsoft-365-help-desk-ticketing-system)

## Related Categories

- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/alternatives/2059781/microsoft-365-help-desk-ticketing-system)
- [View Product Profile](https://www.getapp.co.uk/software/2059781/microsoft-365-help-desk-ticketing-system)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/microsoft-365-help-desk-ticketing-system/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2059781/microsoft-365-help-desk-ticketing-system> |
| en-AU | <https://www.getapp.com.au/alternatives/2059781/microsoft-365-help-desk-ticketing-system> |
| en-CA | <https://www.getapp.ca/alternatives/2059781/microsoft-365-help-desk-ticketing-system> |
| en-GB | <https://www.getapp.co.uk/alternatives/2059781/microsoft-365-help-desk-ticketing-system> |
| en-IE | <https://www.getapp.ie/alternatives/2059781/microsoft-365-help-desk-ticketing-system> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2059781/microsoft-365-help-desk-ticketing-system> |
| en-SG | <https://www.getapp.sg/alternatives/2059781/microsoft-365-help-desk-ticketing-system> |
| en-ZA | <https://www.getapp.za.com/alternatives/2059781/microsoft-365-help-desk-ticketing-system> |

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