---
description: Learn how MSM can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for MSM.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: MSM Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [MSM](/software/2067455/msm) > [MSM Alternatives ](https://www.getapp.co.uk/alternatives/2067455/msm)

# Alternatives to MSM

Canonical: https://www.getapp.co.uk/alternatives/2067455/msm

> Explore the top alternatives to MSM. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4079 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.co.uk/software/9448/zendesk)
   - [Compare vs MSM](https://www.getapp.co.uk/compare/9448/2067455/zendesk/vs/msm)
2. **NinjaOne** — 4.7/5 (288 reviews) — Unified endpoint management \& IT automation platform
   - [View profile](https://www.getapp.co.uk/software/108129/ninjarmm)
   - [Compare vs MSM](https://www.getapp.co.uk/compare/108129/2067455/ninjarmm/vs/msm)
3. **Freshservice** — 4.5/5 (714 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.co.uk/software/91351/freshservice)
   - [Compare vs MSM](https://www.getapp.co.uk/compare/91351/2067455/freshservice/vs/msm)
4. **Atera** — 4.5/5 (448 reviews) — Cloud and mobile-based IT management platform with AI
   - [View profile](https://www.getapp.co.uk/software/102017/atera)
   - [Compare vs MSM](https://www.getapp.co.uk/compare/102017/2067455/atera/vs/msm)
5. **SysAid** — 4.5/5 (519 reviews) — AI-enabled ITSM platform for businesses of all sizes
   - [View profile](https://www.getapp.co.uk/software/90863/sysaid)
   - [Compare vs MSM](https://www.getapp.co.uk/compare/90863/2067455/sysaid/vs/msm)
6. **Freshdesk** — 4.5/5 (3425 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.co.uk/software/10317/freshdesk)
   - [Compare vs MSM](https://www.getapp.co.uk/compare/10317/2067455/freshdesk/vs/msm)
7. **Milvus** — 4.8/5 (298 reviews) — IT management system and help desk solution
   - [View profile](https://www.getapp.co.uk/software/132287/milvus)
   - [Compare vs MSM](https://www.getapp.co.uk/compare/132287/2067455/milvus/vs/msm)
8. **Supremo Remote Desktop** — 4.7/5 (447 reviews) — Remote assistance, IT professionals, System administrators
   - [View profile](https://www.getapp.co.uk/software/132559/supremo-remote-desktop)
   - [Compare vs MSM](https://www.getapp.co.uk/compare/132559/2067455/supremo-remote-desktop/vs/msm)
9. **ServiceNow** — 4.5/5 (348 reviews) — ITSM for automation \& management of IT enterprise services
   - [View profile](https://www.getapp.co.uk/software/9156/servicenow)
   - [Compare vs MSM](https://www.getapp.co.uk/compare/9156/2067455/servicenow/vs/msm)
10. **LiveAgent** — 4.7/5 (1781 reviews) — Multichannel Help Desk Solution with Powerful AI Features
    - [View profile](https://www.getapp.co.uk/software/91301/liveagent)
    - [Compare vs MSM](https://www.getapp.co.uk/compare/91301/2067455/liveagent/vs/msm)
11. **BeyondTrust Remote Support** — 4.6/5 (2010 reviews) — Secure remote access software
    - [View profile](https://www.getapp.co.uk/software/113939/bomgar)
    - [Compare vs MSM](https://www.getapp.co.uk/compare/113939/2067455/bomgar/vs/msm)
12. **Desk Manager** — 4.8/5 (106 reviews) — We orchestrate deals for great results
    - [View profile](https://www.getapp.co.uk/software/2066040/desk-manager)
    - [Compare vs MSM](https://www.getapp.co.uk/compare/2066040/2067455/desk-manager/vs/msm)
13. **JIRA Service Management** — 4.5/5 (770 reviews) — IT service platform for unified support
    - [View profile](https://www.getapp.co.uk/software/91811/jira-service-management)
    - [Compare vs MSM](https://www.getapp.co.uk/compare/91811/2067455/jira-service-management/vs/msm)
14. **Zoho Desk** — 4.5/5 (2212 reviews) — Customer service software for businesses of all sizes
    - [View profile](https://www.getapp.co.uk/software/10036/zoho-desk)
    - [Compare vs MSM](https://www.getapp.co.uk/compare/10036/2067455/zoho-desk/vs/msm)
15. **LiveChat** — 4.6/5 (1723 reviews) — AI-based live chat for customer support and sales teams
    - [View profile](https://www.getapp.co.uk/software/8385/livechat)
    - [Compare vs MSM](https://www.getapp.co.uk/compare/8385/2067455/livechat/vs/msm)
16. **BOSSDesk** — 4.7/5 (140 reviews) — BOSSDesk a FrontRunner in Help Desk Software
    - [View profile](https://www.getapp.co.uk/software/120371/boss-solutions-suite)
    - [Compare vs MSM](https://www.getapp.co.uk/compare/120371/2067455/boss-solutions-suite/vs/msm)
17. **ManageEngine ServiceDesk Plus** — 4.4/5 (231 reviews) — Cloud IT Help Desk Software
    - [View profile](https://www.getapp.co.uk/software/20521/manageengine-service-desk-plus)
    - [Compare vs MSM](https://www.getapp.co.uk/compare/20521/2067455/manageengine-service-desk-plus/vs/msm)
18. **Wavity Help & Service Desk** — 4.8/5 (40 reviews) — Help desk and service Solution
    - [View profile](https://www.getapp.co.uk/software/2057237/wavity-help--service-desk)
    - [Compare vs MSM](https://www.getapp.co.uk/compare/2057237/2067455/wavity-help--service-desk/vs/msm)
19. **Milldesk** — 5.0/5 (31 reviews) — IT help desk and service desk management
    - [View profile](https://www.getapp.co.uk/software/129467/milldesk)
    - [Compare vs MSM](https://www.getapp.co.uk/compare/129467/2067455/milldesk/vs/msm)
20. **TeamViewer ONE** — 4.6/5 (11626 reviews) — Remote support, remote access \& device management software
    - [View profile](https://www.getapp.co.uk/software/90948/teamviewer)
    - [Compare vs MSM](https://www.getapp.co.uk/compare/90948/2067455/teamviewer/vs/msm)

## Related Categories

- [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software)
- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/alternatives/2067455/msm)
- [View Product Profile](https://www.getapp.co.uk/software/2067455/msm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/msm/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2067455/msm> |
| en-AU | <https://www.getapp.com.au/alternatives/2067455/msm> |
| en-CA | <https://www.getapp.ca/alternatives/2067455/msm> |
| en-GB | <https://www.getapp.co.uk/alternatives/2067455/msm> |
| en-IE | <https://www.getapp.ie/alternatives/2067455/msm> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2067455/msm> |
| en-SG | <https://www.getapp.sg/alternatives/2067455/msm> |
| en-ZA | <https://www.getapp.za.com/alternatives/2067455/msm> |

-----

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