---
description: Learn how Freshdesk Omni can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Freshdesk Omni.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk Omni Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Freshdesk Omni](/software/2069229/freshworks-customer-service-suite) > [Freshdesk Omni Alternatives ](https://www.getapp.co.uk/alternatives/2069229/freshworks-customer-service-suite)

# Alternatives to Freshdesk Omni

Canonical: https://www.getapp.co.uk/alternatives/2069229/freshworks-customer-service-suite

> Explore the top alternatives to Freshdesk Omni. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2211 reviews) — Customer service software for businesses of all sizes
   - [View profile](https://www.getapp.co.uk/software/10036/zoho-desk)
   - [Compare vs Freshdesk Omni](https://www.getapp.co.uk/compare/10036/2069229/zoho-desk/vs/freshworks-customer-service-suite)
2. **Zendesk Suite** — 4.4/5 (4072 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.co.uk/software/9448/zendesk)
   - [Compare vs Freshdesk Omni](https://www.getapp.co.uk/compare/9448/2069229/zendesk/vs/freshworks-customer-service-suite)
3. **Intercom** — 4.5/5 (1131 reviews) — AI-powered customer service with helpdesk
   - [View profile](https://www.getapp.co.uk/software/91379/intercom)
   - [Compare vs Freshdesk Omni](https://www.getapp.co.uk/compare/91379/2069229/intercom/vs/freshworks-customer-service-suite)
4. **Freshdesk** — 4.5/5 (3408 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.co.uk/software/10317/freshdesk)
   - [Compare vs Freshdesk Omni](https://www.getapp.co.uk/compare/10317/2069229/freshdesk/vs/freshworks-customer-service-suite)
5. **Yonyx** — 4.7/5 (256 reviews) — Decision tree driven Interactive guides for customer service
   - [View profile](https://www.getapp.co.uk/software/91207/agi-self-service)
   - [Compare vs Freshdesk Omni](https://www.getapp.co.uk/compare/91207/2069229/agi-self-service/vs/freshworks-customer-service-suite)
6. **LiveAgent** — 4.7/5 (1753 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.co.uk/software/91301/liveagent)
   - [Compare vs Freshdesk Omni](https://www.getapp.co.uk/compare/91301/2069229/liveagent/vs/freshworks-customer-service-suite)
7. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
   - [View profile](https://www.getapp.co.uk/software/105081/tidio-chat)
   - [Compare vs Freshdesk Omni](https://www.getapp.co.uk/compare/105081/2069229/tidio-chat/vs/freshworks-customer-service-suite)
8. **Wati** — 4.6/5 (202 reviews) — Conversational AI Platform
   - [View profile](https://www.getapp.co.uk/software/2068239/wati)
   - [Compare vs Freshdesk Omni](https://www.getapp.co.uk/compare/2068239/2069229/wati/vs/freshworks-customer-service-suite)
9. **Supportbench** — 4.9/5 (116 reviews) — The Only AI Customer Support Platform
   - [View profile](https://www.getapp.co.uk/software/105673/supportbench)
   - [Compare vs Freshdesk Omni](https://www.getapp.co.uk/compare/105673/2069229/supportbench/vs/freshworks-customer-service-suite)
10. **Gladly** — 4.8/5 (139 reviews) — Cloud-based customer service platform
    - [View profile](https://www.getapp.co.uk/software/106673/gladly)
    - [Compare vs Freshdesk Omni](https://www.getapp.co.uk/compare/106673/2069229/gladly/vs/freshworks-customer-service-suite)
11. **Hiver** — 4.7/5 (146 reviews) — Modern, AI help desk software built for fast teams.
    - [View profile](https://www.getapp.co.uk/software/20502/hiver)
    - [Compare vs Freshdesk Omni](https://www.getapp.co.uk/compare/20502/2069229/hiver/vs/freshworks-customer-service-suite)
12. **Kapture CX** — 4.2/5 (40 reviews) — Cloud-based CRM solution for businesses of all sizes
    - [View profile](https://www.getapp.co.uk/software/119083/kapture-crm)
    - [Compare vs Freshdesk Omni](https://www.getapp.co.uk/compare/119083/2069229/kapture-crm/vs/freshworks-customer-service-suite)
13. **TeamSupport** — 4.5/5 (848 reviews) — Cloud-based customer support solution for B2B SaaS
    - [View profile](https://www.getapp.co.uk/software/8670/teamsupport)
    - [Compare vs Freshdesk Omni](https://www.getapp.co.uk/compare/8670/2069229/teamsupport/vs/freshworks-customer-service-suite)
14. **Kustomer** — 4.6/5 (79 reviews) — Modern Customer Service Software For Customer-First Brands
    - [View profile](https://www.getapp.co.uk/software/109551/kustomer)
    - [Compare vs Freshdesk Omni](https://www.getapp.co.uk/compare/109551/2069229/kustomer/vs/freshworks-customer-service-suite)
15. **Help Scout** — 4.6/5 (225 reviews) — Cloud-based customer support platform
    - [View profile](https://www.getapp.co.uk/software/90462/help-scout)
    - [Compare vs Freshdesk Omni](https://www.getapp.co.uk/compare/90462/2069229/help-scout/vs/freshworks-customer-service-suite)
16. **Tiledesk** — 4.6/5 (154 reviews) — Build AI Agents with drag-and-drop. No code required.
    - [View profile](https://www.getapp.co.uk/software/2061511/tiledesk)
    - [Compare vs Freshdesk Omni](https://www.getapp.co.uk/compare/2061511/2069229/tiledesk/vs/freshworks-customer-service-suite)
17. **monday service** — 4.6/5 (108 reviews) — Customer support and service solution
    - [View profile](https://www.getapp.co.uk/software/2079989/monday-service)
    - [Compare vs Freshdesk Omni](https://www.getapp.co.uk/compare/2069229/2079989/freshworks-customer-service-suite/vs/monday-service)
18. **Birdeye** — 4.7/5 (702 reviews) — AI-based webchat assistant for business conversations
    - [View profile](https://www.getapp.co.uk/software/112535/birdeye)
    - [Compare vs Freshdesk Omni](https://www.getapp.co.uk/compare/112535/2069229/birdeye/vs/freshworks-customer-service-suite)
19. **UJET** — 4.6/5 (140 reviews) — Customer interaction \& support platform with CRM integration
    - [View profile](https://www.getapp.co.uk/software/110527/ujet)
    - [Compare vs Freshdesk Omni](https://www.getapp.co.uk/compare/110527/2069229/ujet/vs/freshworks-customer-service-suite)
20. **Freshchat** — 4.1/5 (115 reviews) — Live Chat software for modern messaging
    - [View profile](https://www.getapp.co.uk/software/106095/freshchat)
    - [Compare vs Freshdesk Omni](https://www.getapp.co.uk/compare/106095/2069229/freshchat/vs/freshworks-customer-service-suite)

## Related Categories

- [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software)
- [Customer Experience Software](https://www.getapp.co.uk/directory/601/customer-experience/software)
- [Conversational AI Platforms](https://www.getapp.co.uk/directory/1647/conversational-ai-platform/software)
- [Customer Support Software](https://www.getapp.co.uk/directory/562/customer-support/software)
- [Customer Engagement Software](https://www.getapp.co.uk/directory/650/customer-engagement/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/alternatives/2069229/freshworks-customer-service-suite)
- [View Product Profile](https://www.getapp.co.uk/software/2069229/freshworks-customer-service-suite)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/2069229/freshworks-customer-service-suite> |
| de-AT | <https://www.getapp.at/alternatives/2069229/freshworks-customer-service-suite> |
| en | <https://www.getapp.com/customer-service-support-software/a/freshworks-customer-service-suite/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2069229/freshworks-customer-service-suite> |
| en-AU | <https://www.getapp.com.au/alternatives/2069229/freshworks-customer-service-suite> |
| en-CA | <https://www.getapp.ca/alternatives/2069229/freshworks-customer-service-suite> |
| en-GB | <https://www.getapp.co.uk/alternatives/2069229/freshworks-customer-service-suite> |
| en-IE | <https://www.getapp.ie/alternatives/2069229/freshworks-customer-service-suite> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2069229/freshworks-customer-service-suite> |
| en-SG | <https://www.getapp.sg/alternatives/2069229/freshworks-customer-service-suite> |
| en-ZA | <https://www.getapp.za.com/alternatives/2069229/freshworks-customer-service-suite> |
| es | <https://www.getapp.es/alternatives/2069229/freshworks-customer-service-suite> |
| es-CL | <https://www.getapp.cl/alternatives/2069229/freshworks-customer-service-suite> |
| es-CO | <https://www.getapp.com.co/alternatives/2069229/freshworks-customer-service-suite> |
| es-MX | <https://www.getapp.com.mx/alternatives/2069229/freshworks-customer-service-suite> |
| fr | <https://www.getapp.fr/alternatives/2069229/freshworks-customer-service-suite> |
| fr-BE | <https://fr.getapp.be/alternatives/2069229/freshworks-customer-service-suite> |
| fr-CA | <https://fr.getapp.ca/alternatives/2069229/freshworks-customer-service-suite> |
| nl | <https://www.getapp.nl/alternatives/2069229/freshworks-customer-service-suite> |
| nl-BE | <https://www.getapp.be/alternatives/2069229/freshworks-customer-service-suite> |
| pt | <https://www.getapp.com.br/alternatives/2069229/freshworks-customer-service-suite> |
| pt-PT | <https://www.getapp.pt/alternatives/2069229/freshworks-customer-service-suite> |

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