---
description: Learn how eFACiLiTY Helpdesk and Knowledgebase can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for eFACiLiTY Helpdesk and Knowledgebase.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: eFACiLiTY Helpdesk and Knowledgebase Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [eFACiLiTY Helpdesk and Knowledgebase](/software/2074486/efacility-helpdesk-and-knowledgebase) > [eFACiLiTY Helpdesk and Knowledgebase Alternatives ](https://www.getapp.co.uk/alternatives/2074486/efacility-helpdesk-and-knowledgebase)

# Alternatives to eFACiLiTY Helpdesk and Knowledgebase

Canonical: https://www.getapp.co.uk/alternatives/2074486/efacility-helpdesk-and-knowledgebase

> Explore the top alternatives to eFACiLiTY Helpdesk and Knowledgebase. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4090 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.co.uk/software/9448/zendesk)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.co.uk/compare/9448/2074486/zendesk/vs/efacility-helpdesk-and-knowledgebase)
2. **Atera** — 4.5/5 (454 reviews) — Cloud and mobile-based IT management platform with AI
   - [View profile](https://www.getapp.co.uk/software/102017/atera)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.co.uk/compare/102017/2074486/atera/vs/efacility-helpdesk-and-knowledgebase)
3. **SysAid** — 4.5/5 (522 reviews) — AI-enabled ITSM platform for businesses of all sizes
   - [View profile](https://www.getapp.co.uk/software/90863/sysaid)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.co.uk/compare/90863/2074486/sysaid/vs/efacility-helpdesk-and-knowledgebase)
4. **Freshservice** — 4.6/5 (791 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.co.uk/software/91351/freshservice)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.co.uk/compare/91351/2074486/freshservice/vs/efacility-helpdesk-and-knowledgebase)
5. **LiveAgent** — 4.7/5 (1787 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.co.uk/software/91301/liveagent)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.co.uk/compare/91301/2074486/liveagent/vs/efacility-helpdesk-and-knowledgebase)
6. **HelpDesk** — 4.6/5 (183 reviews) — AI-powered ticketing system
   - [View profile](https://www.getapp.co.uk/software/116767/helpdesk)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.co.uk/compare/116767/2074486/helpdesk/vs/efacility-helpdesk-and-knowledgebase)
7. **Freshdesk** — 4.5/5 (3470 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.co.uk/software/10317/freshdesk)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.co.uk/compare/10317/2074486/freshdesk/vs/efacility-helpdesk-and-knowledgebase)
8. **Milvus** — 4.8/5 (298 reviews) — IT management system and help desk solution
   - [View profile](https://www.getapp.co.uk/software/132287/milvus)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.co.uk/compare/132287/2074486/milvus/vs/efacility-helpdesk-and-knowledgebase)
9. **BeyondTrust Remote Support** — 4.6/5 (2011 reviews) — Secure remote access software
   - [View profile](https://www.getapp.co.uk/software/113939/bomgar)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.co.uk/compare/113939/2074486/bomgar/vs/efacility-helpdesk-and-knowledgebase)
10. **Supremo Remote Desktop** — 4.7/5 (447 reviews) — Remote assistance, IT professionals, System administrators
    - [View profile](https://www.getapp.co.uk/software/132559/supremo-remote-desktop)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.co.uk/compare/132559/2074486/supremo-remote-desktop/vs/efacility-helpdesk-and-knowledgebase)
11. **ServiceNow** — 4.5/5 (356 reviews) — ITSM for automation \& management of IT enterprise services
    - [View profile](https://www.getapp.co.uk/software/9156/servicenow)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.co.uk/compare/9156/2074486/servicenow/vs/efacility-helpdesk-and-knowledgebase)
12. **LiveChat** — 4.6/5 (1727 reviews) — AI-based live chat for customer support and sales teams
    - [View profile](https://www.getapp.co.uk/software/8385/livechat)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.co.uk/compare/8385/2074486/livechat/vs/efacility-helpdesk-and-knowledgebase)
13. **Zoho Desk** — 4.5/5 (2214 reviews) — Customer service software for businesses of all sizes
    - [View profile](https://www.getapp.co.uk/software/10036/zoho-desk)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.co.uk/compare/10036/2074486/zoho-desk/vs/efacility-helpdesk-and-knowledgebase)
14. **Harmony** — 4.9/5 (33 reviews) — AI-powered enterprise service management platform
    - [View profile](https://www.getapp.co.uk/software/2084708/harmony-1)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.co.uk/compare/2074486/2084708/efacility-helpdesk-and-knowledgebase/vs/harmony-1)
15. **ISL Light** — 4.7/5 (779 reviews) — Remote support software \& unattended remote access
    - [View profile](https://www.getapp.co.uk/software/114883/isl-light)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.co.uk/compare/114883/2074486/isl-light/vs/efacility-helpdesk-and-knowledgebase)
16. **JIRA Service Management** — 4.5/5 (774 reviews) — IT service platform for unified support
    - [View profile](https://www.getapp.co.uk/software/91811/jira-service-management)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.co.uk/compare/91811/2074486/jira-service-management/vs/efacility-helpdesk-and-knowledgebase)
17. **Desk Manager** — 4.8/5 (106 reviews) — We orchestrate deals for great results
    - [View profile](https://www.getapp.co.uk/software/2066040/desk-manager)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.co.uk/compare/2066040/2074486/desk-manager/vs/efacility-helpdesk-and-knowledgebase)
18. **TeamDynamix** — 4.4/5 (170 reviews) — IT service management platform
    - [View profile](https://www.getapp.co.uk/software/2059330/teamdynamix-itsm-ppm)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.co.uk/compare/2059330/2074486/teamdynamix-itsm-ppm/vs/efacility-helpdesk-and-knowledgebase)
19. **BOSSDesk** — 4.7/5 (145 reviews) — BOSSDesk a FrontRunner in Help Desk Software
    - [View profile](https://www.getapp.co.uk/software/120371/boss-solutions-suite)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.co.uk/compare/120371/2074486/boss-solutions-suite/vs/efacility-helpdesk-and-knowledgebase)
20. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
    - [View profile](https://www.getapp.co.uk/software/105081/tidio-chat)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.getapp.co.uk/compare/105081/2074486/tidio-chat/vs/efacility-helpdesk-and-knowledgebase)

## Related Categories

- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)

## Links

- [View on GetApp](https://www.getapp.co.uk/alternatives/2074486/efacility-helpdesk-and-knowledgebase)
- [View Product Profile](https://www.getapp.co.uk/software/2074486/efacility-helpdesk-and-knowledgebase)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/efacility-helpdesk-and-knowledgebase/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2074486/efacility-helpdesk-and-knowledgebase> |
| en-AU | <https://www.getapp.com.au/alternatives/2074486/efacility-helpdesk-and-knowledgebase> |
| en-CA | <https://www.getapp.ca/alternatives/2074486/efacility-helpdesk-and-knowledgebase> |
| en-GB | <https://www.getapp.co.uk/alternatives/2074486/efacility-helpdesk-and-knowledgebase> |
| en-IE | <https://www.getapp.ie/alternatives/2074486/efacility-helpdesk-and-knowledgebase> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2074486/efacility-helpdesk-and-knowledgebase> |
| en-SG | <https://www.getapp.sg/alternatives/2074486/efacility-helpdesk-and-knowledgebase> |
| en-ZA | <https://www.getapp.za.com/alternatives/2074486/efacility-helpdesk-and-knowledgebase> |

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