---
description: Learn what are the benefits of ProProfs Chat vs Tidio for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare ProProfs Chat vs Tidio | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [ProProfs Chat \<span\>vs\</span\> Tidio](https://www.getapp.co.uk/compare/10018/105081/proprofs-chat/vs/tidio-chat)

# Compare ProProfs Chat vs Tidio

Canonical: https://www.getapp.co.uk/compare/10018/105081/proprofs-chat/vs/tidio-chat

> Detailed comparison between ProProfs Chat and Tidio. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ProProfs Chat | Tidio |
| **Overall rating** | 4.8/5 | 4.7/5 |
| **Total Reviews** | 53 | 590 |
| **Starting Price** | - | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### ProProfs Chat

- API
- Access Controls/Permissions
- CRM
- Canned Responses
- Customisable Branding
- Dashboard
- Email Management
- File Sharing
- Help Desk Management
- Lead Capture
- Live Chat
- Mobile Access
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Tidio

- API
- Access Controls/Permissions
- CRM
- Canned Responses
- Customisable Branding
- Dashboard
- Email Management
- File Sharing
- Help Desk Management
- Lead Capture
- Live Chat
- Mobile Access
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View ProProfs Chat Profile](https://www.getapp.co.uk/software/10018/proprofs-chat)
- [View Tidio Profile](https://www.getapp.co.uk/software/105081/tidio-chat)
- [View Original Comparison](https://www.getapp.co.uk/compare/10018/105081/proprofs-chat/vs/tidio-chat)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare ProProfs Chat vs Tidio | GetApp UK 2026","description":"Learn what are the benefits of ProProfs Chat vs Tidio for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/10018/105081/proprofs-chat/vs/tidio-chat","about":[{"@id":"https://www.getapp.co.uk/software/10018/proprofs-chat#software"},{"@id":"https://www.getapp.co.uk/software/105081/tidio-chat#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/10018/105081/proprofs-chat/vs/tidio-chat#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/10018/105081/proprofs-chat/vs/tidio-chat#webpage","isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"ProProfs Chat","description":"ProProfs Chat is the easiest live chat and AI customer service agent for instant, automated support. It helps businesses engage website visitors, resolve queries faster, and stay available 24/7 without adding headcount. \n\nTrain the AI agent on your website, help center, or FAQs, and deploy it across web, WhatsApp, Facebook, Instagram, and SMS in minutes, no coding required. Built-in sentiment analysis and churn risk scoring flag conversations that need attention, while AI-generated resolution summaries keep agents up to speed after every chat. \n\nReal-time visitor tracking, proactive chat invitations, canned responses, and intelligent chat routing help your team stay organized as conversations scale. With integrations across Salesforce, HubSpot, Shopify, and Zendesk, ProProfs Chat fits right into your existing workflow, reducing tickets, improving response time, and boosting customer satisfaction and ROI.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/69296e62-3c71-4586-a858-0cbbca45fc38.png","url":"https://www.getapp.co.uk/software/10018/proprofs-chat","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/10018/proprofs-chat#software","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":53,"ratingValue":4.8},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"Tidio","description":"Tidio is a cloud-based customer support software suite featuring a live chat, help desk ticketing, chatbot automation, and a powerful conversational AI agent. Over 300,000 companies in ecommerce, tech, and service industries use Tidio to deliver faster support, simplify team workflows, and increase sales.\n\nWith Tidio, your team can connect with customers instantly via live chat, set up automated responses to common questions using Flows (rule-based bots), and manage conversations from multiple channels—email, Messenger, Instagram, WhatsApp—all in a single view.\n\nAt the center of it all is Lyro, Tidio’s conversational AI agent for customer service that resolves up to 64% of repetitive customer issues on its own. Lyro instantly learns from your help content to give fast, accurate, and on-brand answers—without inventing information or needing manual setup.\n\nTidio helps businesses scale support and improve revenue. Fewer missed chats, faster responses, and more time for agents to handle what matters most.\n\nTry it free—your first 50 AI-powered chats with Lyro are on the house. No credit card required.","image":"https://images.g2crowd.com/display-layer-screenshots/61400/c244a643d1b92d7e00589b9f71e1c82d73b0e1e6ceeb23661c05a85888fda67e.jpg","url":"https://www.getapp.co.uk/software/105081/tidio-chat","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/105081/tidio-chat#software","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":590,"ratingValue":4.7},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.getapp.co.uk/compare/10018/105081/proprofs-chat/vs/tidio-chat#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"ProProfs Chat vs Tidio","position":3,"item":"https://www.getapp.co.uk/compare/10018/105081/proprofs-chat/vs/tidio-chat","@type":"ListItem"}]}]}
</script>