---
description: Learn what are the benefits of Aircall vs 3CX for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Aircall vs 3CX | GetApp UK 2026
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Aircall \<span\>vs\</span\> 3CX](https://www.getapp.co.uk/compare/100333/103409/aircall/vs/3cx)

# Compare Aircall vs 3CX

Canonical: https://www.getapp.co.uk/compare/100333/103409/aircall/vs/3cx

> Detailed comparison between Aircall and 3CX. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Aircall | 3CX |
| **Overall rating** | 4.2/5 | 4.4/5 |
| **Total Reviews** | 466 | 468 |
| **Starting Price** | £25.00 | £350.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Aircall

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Progressive Dialer
- Real-Time Data
- Recording
- Video Conferencing
- Virtual Call Centre

### 3CX

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Progressive Dialer
- Real-Time Data
- Recording
- Video Conferencing
- Virtual Call Centre

## Links

- [View Aircall Profile](https://www.getapp.co.uk/software/100333/aircall)
- [View 3CX Profile](https://www.getapp.co.uk/software/103409/3cx)
- [View Original Comparison](https://www.getapp.co.uk/compare/100333/103409/aircall/vs/3cx)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Aircall vs 3CX | GetApp UK 2026","description":"Learn what are the benefits of Aircall vs 3CX for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/100333/103409/aircall/vs/3cx","about":[{"@id":"https://www.getapp.co.uk/software/100333/aircall#software"},{"@id":"https://www.getapp.co.uk/software/103409/3cx#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/100333/103409/aircall/vs/3cx#breadcrumblist"},"@id":"https://www.getapp.co.uk/compare/100333/103409/aircall/vs/3cx#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.getapp.co.uk/#website"}},{"name":"Aircall","description":"Aircall is a cloud-based customer communications platform that consolidates voice, SMS, and WhatsApp into a single omnichannel inbox, designed for customer support and sales teams across businesses of all sizes. The platform routes inbound and outbound interactions through a unified interface, giving agents shared access to conversation history, customer context, and real-time collaboration tools without switching between applications.\n\nAircall extends its core telephony and messaging capabilities through a broad integration ecosystem, connecting with CRM, helpdesk, and productivity tools to synchronize contact data and interaction logs automatically. Supervisors gain access to live monitoring dashboards, call recording, analytics, and queue management features that support workforce oversight and performance tracking. IVR configuration, call routing rules, and number provisioning are managed directly within the platform, reducing reliance on external telephony infrastructure.\n\nAircall supports distributed and remote teams through browser and mobile access, enabling agents to handle customer interactions from any location. The platform's reporting suite surfaces channel-level and agent-level metrics, supporting data-driven decisions around staffing, response times, and customer satisfaction. Businesses in retail, SaaS, financial services, and professional services use Aircall to centralize customer communication operations and maintain consistent service quality across channels.","image":"https://images.g2crowd.com/display-layer-screenshots/4872/f18599a2f6972df2e068d9cb3075e190b291cfe7f982b9d8acb58a0df246462c.jpg","url":"https://www.getapp.co.uk/software/100333/aircall","@id":"https://www.getapp.co.uk/software/100333/aircall#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":466,"ratingValue":4.2},"offers":{"price":"25","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios"},{"name":"3CX","description":"3CX is a software-based PBX solution with a cloud-hosted option, offering users web conferencing, CRM integration, live chat, instant messaging, and native mobile apps.\n\n3CX includes a softphone for Windows, enabling users to make and receive calls through their computers, removing the need for phone hardware and allowing for work outside the office. An inbuilt multi-view switchboard allows users to manage incoming calls, view all colleague availability, and drag-and-drop calls for transfer. With CRM integration, users can launch calls in a single click from within their CRM software, and customer information appears as a pop-up on inbound calls. Caller ID is used to identify customers and automatically log the call in their customer record, with no need for manual call logging. \n\n3CX’s smartphone clients for Android and iOS allow users to make and receive calls over 3G or WiFi, and each include an inbuilt SIP tunnel to prevent issues with remote firewalls. Incoming calls and messages trigger push notifications, allowing phones to be left on standby to reduce battery drain. Users can update their availability statuses through the app, and view their colleagues’ statuses. Through 3CX’s mobile apps, users can make and receive calls from their mobile phone without the need to give out their personal phone number. \n\n3CX offers users clientless web conferencing, with no need to download additional software or plugins, as all voice and video communication is based in a web browser.  Also included are tools for remote control and assistance, and for feedback collection.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a45b818e-d95e-4051-9610-8554ae518554.webp","url":"https://www.getapp.co.uk/software/103409/3cx","@id":"https://www.getapp.co.uk/software/103409/3cx#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":468,"ratingValue":4.4},"offers":{"price":"350","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.co.uk/compare/100333/103409/aircall/vs/3cx#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"VoIP Software","position":2,"item":"/directory/107/voip/software","@type":"ListItem"},{"name":"Aircall vs 3CX","position":3,"item":"https://www.getapp.co.uk/compare/100333/103409/aircall/vs/3cx","@type":"ListItem"}]}]}
</script>