---
description: Learn what are the benefits of Zoho Desk vs Helpshift for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zoho Desk vs Helpshift | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Zoho Desk \<span\>vs\</span\> Helpshift](https://www.getapp.co.uk/compare/10036/102163/zoho-desk/vs/helpshift)

# Compare Zoho Desk vs Helpshift

Canonical: https://www.getapp.co.uk/compare/10036/102163/zoho-desk/vs/helpshift

> Detailed comparison between Zoho Desk and Helpshift. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Helpshift |
| **Overall rating** | 4.5/5 | 3.9/5 |
| **Total Reviews** | 2211 | 29 |
| **Starting Price** | US$20.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zoho Desk

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Helpshift

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Zoho Desk Profile](https://www.getapp.co.uk/software/10036/zoho-desk)
- [View Helpshift Profile](https://www.getapp.co.uk/software/102163/helpshift)
- [View Original Comparison](https://www.getapp.co.uk/compare/10036/102163/zoho-desk/vs/helpshift)

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