---
description: Learn what are the benefits of Zoho Desk vs Tidio for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zoho Desk vs Tidio | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Zoho Desk \<span\>vs\</span\> Tidio](https://www.getapp.co.uk/compare/10036/105081/zoho-desk/vs/tidio-chat)

# Compare Zoho Desk vs Tidio

Canonical: https://www.getapp.co.uk/compare/10036/105081/zoho-desk/vs/tidio-chat

> Detailed comparison between Zoho Desk and Tidio. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Tidio |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 2211 | 590 |
| **Starting Price** | US$20.00 | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Zoho Desk

- API
- Activity Tracking
- Configurable Workflow
- Customer Communication
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Lead Management
- Live Chat
- Monitoring
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing
- Video Support
- Website Integration

### Tidio

- API
- Activity Tracking
- Configurable Workflow
- Customer Communication
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Lead Management
- Live Chat
- Monitoring
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing
- Video Support
- Website Integration

## Links

- [View Zoho Desk Profile](https://www.getapp.co.uk/software/10036/zoho-desk)
- [View Tidio Profile](https://www.getapp.co.uk/software/105081/tidio-chat)
- [View Original Comparison](https://www.getapp.co.uk/compare/10036/105081/zoho-desk/vs/tidio-chat)

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