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Zoho Desk vs HelpSpace
Overview
Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.
Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the market, the software provides users with features such as an intuitive interface, team inboxes, self-service sites, and multiple inbound channels.
HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$20.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$25.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.5/ 5Ease of Use
4.9/ 5Features
4.6/ 5Customer Service
4.9/ 5Value for Money
5.0/ 5Features
Total features 165
- @mentions
- AI Copilot
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Assignment Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Backlog Management
- Batch Communications
- Billing & Invoicing
- Bug Tracking
- Bug/Issue Capture
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Change Tracking
- Chat/Messaging
- Chatbot
- Checklists
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Content Creation
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Data Import/Export
- Deadline Management
- Decision Support Systems
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- For Insurance Industry
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IT Reporting
- IVR
- Inbound Call Centre
- Inbox Management
- Incident Management
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Projects
- Multiple User Accounts
- Negative Feedback Management
- Notes Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Centre
- Performance Management
- Performance Metrics
- Personalisation
- Planning Tools
- Pre-built Templates
- Predictive Analytics
- Prioritisation
- Proactive Chat
- Problem Management
- Productivity Analysis
- Productivity Tools
- Progress Tracking
- Project Management
- Project Planning
- Project Tracking
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Search
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Sub-Task Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Team Collaboration
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- To-Do List
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Management
- Video Support
- VoIP Connection
- WYSIWYG Editor
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Total features 90
- @mentions
- AI Copilot
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Assignment Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Backlog Management
- Batch Communications
- Billing & Invoicing
- Bug Tracking
- Bug/Issue Capture
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Change Tracking
- Chat/Messaging
- Chatbot
- Checklists
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Content Creation
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Data Import/Export
- Deadline Management
- Decision Support Systems
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- For Insurance Industry
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IT Reporting
- IVR
- Inbound Call Centre
- Inbox Management
- Incident Management
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Projects
- Multiple User Accounts
- Negative Feedback Management
- Notes Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Centre
- Performance Management
- Performance Metrics
- Personalisation
- Planning Tools
- Pre-built Templates
- Predictive Analytics
- Prioritisation
- Proactive Chat
- Problem Management
- Productivity Analysis
- Productivity Tools
- Progress Tracking
- Project Management
- Project Planning
- Project Tracking
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Search
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Sub-Task Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Team Collaboration
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- To-Do List
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Management
- Video Support
- VoIP Connection
- WYSIWYG Editor
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- APPSeCONNECT
- Aircall
- Alegra
- Asana
- AskNicely
- Asterisk
- BigCommerce
- Bigin by Zoho CRM
- Breeze
- Call Center Studio
- Capsule
- ChargeOver
- ChurnZero
- ClickSend
- Clockify
- CloudTalk
- Cx MOMENTS
- Exotel
- FreJun
- GitHub
- GoTo Connect
- Google Analytics 360
- Google Workspace
- Harvest
- Hiveage
- Intercom
- Jira
- JustCall
- LateShipment.com
- MYOB Business
- Mailchimp
- Meta for Business
- Microsoft Teams
- Netomi
- OnePageCRM
- Ozonetel
- Pipedream
- Pipedrive
- Plivo
- RingCX
- Salesforce Sales Cloud
- ShippingChimp
- Shopify
- Skyvia
- Slack
- SurveyMonkey
- TalkChief
- Teamwork CRM
- Toky
- Trello
- Twilio
- Twitter/X
- WHMCS
- Webhook Relay
- Yeastar P-Series Phone System
- Zadarma
- Zapier
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Commerce
- Zoho Creator
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoom Phone
- babelforce
- viaSocket
- APPSeCONNECT
- Aircall
- Alegra
- Asana
- AskNicely
- Asterisk
- BigCommerce
- Bigin by Zoho CRM
- Breeze
- Call Center Studio
- Capsule
- ChargeOver
- ChurnZero
- ClickSend
- Clockify
- CloudTalk
- Cx MOMENTS
- Exotel
- FreJun
- GitHub
- GoTo Connect
- Google Analytics 360
- Google Workspace
- Harvest
- Hiveage
- Intercom
- Jira
- JustCall
- LateShipment.com
- MYOB Business
- Mailchimp
- Meta for Business
- Microsoft Teams
- Netomi
- OnePageCRM
- Ozonetel
- Pipedream
- Pipedrive
- Plivo
- RingCX
- Salesforce Sales Cloud
- ShippingChimp
- Shopify
- Skyvia
- Slack
- SurveyMonkey
- TalkChief
- Teamwork CRM
- Toky
- Trello
- Twilio
- Twitter/X
- WHMCS
- Webhook Relay
- Yeastar P-Series Phone System
- Zadarma
- Zapier
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Commerce
- Zoho Creator
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoom Phone
- babelforce
- viaSocket
