---
description: Learn what are the benefits of Zoho Desk vs Zoho TeamInbox for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zoho Desk vs Zoho TeamInbox | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Zoho Desk \<span\>vs\</span\> Zoho TeamInbox](https://www.getapp.co.uk/compare/10036/2056576/zoho-desk/vs/zoho-teaminbox)

# Compare Zoho Desk vs Zoho TeamInbox

Canonical: https://www.getapp.co.uk/compare/10036/2056576/zoho-desk/vs/zoho-teaminbox

> Detailed comparison between Zoho Desk and Zoho TeamInbox. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Zoho TeamInbox |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 2212 | 1 |
| **Starting Price** | US$20.00 | US$8.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Key features

### Zoho Desk

- Assignment Management
- Call Tracking
- Canned Responses
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- File Sharing
- Inbox Management
- Issue Scheduling
- Lead Management
- Mobile App
- Monitoring
- Multiple User Accounts
- Response Management
- Support Ticket Management
- Task Management
- Transfers/Routing

### Zoho TeamInbox

- Assignment Management
- Canned Responses
- Collaboration Tools
- Communication Management
- Email Monitoring
- File Sharing
- Inbox Management
- Mobile App
- Multiple User Accounts
- Response Management
- Task Management

## Links

- [View Zoho Desk Profile](https://www.getapp.co.uk/software/10036/zoho-desk)
- [View Zoho TeamInbox Profile](https://www.getapp.co.uk/software/2056576/zoho-teaminbox)
- [View Original Comparison](https://www.getapp.co.uk/compare/10036/2056576/zoho-desk/vs/zoho-teaminbox)

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