---
description: Learn what are the benefits of Zoho Desk vs Groove for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zoho Desk vs Groove | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Zoho Desk \<span\>vs\</span\> Groove](https://www.getapp.co.uk/compare/10036/91569/zoho-desk/vs/groove)

# Compare Zoho Desk vs Groove

Canonical: https://www.getapp.co.uk/compare/10036/91569/zoho-desk/vs/groove

> Detailed comparison between Zoho Desk and Groove. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zoho Desk | Groove |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 2216 | 87 |
| **Starting Price** | US$20.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### Zoho Desk

- API
- CRM
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customer Database
- Customer Engagement
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### Groove

- API
- CRM
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customer Database
- Customer Engagement
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Zoho Desk Profile](https://www.getapp.co.uk/software/10036/zoho-desk)
- [View Groove Profile](https://www.getapp.co.uk/software/91569/groove)
- [View Original Comparison](https://www.getapp.co.uk/compare/10036/91569/zoho-desk/vs/groove)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Zoho Desk vs Groove | GetApp UK 2026","description":"Learn what are the benefits of Zoho Desk vs Groove for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/10036/91569/zoho-desk/vs/groove","about":[{"@id":"https://www.getapp.co.uk/software/10036/zoho-desk#software"},{"@id":"https://www.getapp.co.uk/software/91569/groove#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/10036/91569/zoho-desk/vs/groove#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/10036/91569/zoho-desk/vs/groove#webpage","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.getapp.co.uk/#website"}},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based customer service help desk platform that consolidates support interactions from email, live chat, phone, social media, and messaging apps into a single unified workspace. Designed for businesses of all sizes and across industries, Zoho Desk equips support teams with tools for ticket management, workflow automation, SLA enforcement, and AI-assisted response suggestions. Configurable dashboards, multi-department support, and role-based access controls allow organizations to tailor the platform to their operational structure.\n\nZoho Desk extends its functionality through a self-service portal, a knowledge base, and community forums, allowing customers to resolve issues independently without agent intervention. Integration with CRM, analytics, and third-party business tools gives support teams contextual customer data at the point of interaction. Reporting and analytics modules surface team performance metrics, ticket trends, and customer satisfaction scores, supporting data-driven decisions for service operations.","image":"https://images.g2crowd.com/display-layer-screenshots/2743/479c34b074e2cb3e7d2ad334a02c42ac897be06eccc99d26a0fbd690be875b24.svg","url":"https://www.getapp.co.uk/software/10036/zoho-desk","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/10036/zoho-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":2216,"ratingValue":4.5},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Groove","description":"Groove is a cloud-based solution designed to help small businesses manage customer support without the complexity of enterprise-level tools. The intuitive shared inbox makes it easy for team members to organize, prioritize, and solve customer requests in a familiar email-like interface. Features like conversation assignments, collision detection, private internal notes, and mentions and notifications ensure seamless collaboration.\n\nGroove offers live chat capabilities, allowing businesses to provide instant help on any page of their website or app. The round-robin assignment feature also distributes the workload evenly, while unattended message logic and email continuation ensure no chat is ever left hanging.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e4628d9f-14f2-45a9-861b-c3bd48b4c164.png","url":"https://www.getapp.co.uk/software/91569/groove","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/91569/groove#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":87,"ratingValue":4.5},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Zoho Desk vs Groove","position":3,"item":"https://www.getapp.co.uk/compare/10036/91569/zoho-desk/vs/groove","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/compare/10036/91569/zoho-desk/vs/groove#breadcrumblist"}]}
</script>