Zoho Desk vs Gmail
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Overview
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Gmail is a free, advertising-supported email service offered as part of Google Workspace (formerly G Suite), with 15GB of storage, color-coded inbox filters, and 'unsend' button
Gmail is a free, advertising-supported email service offered as part of Google Workspace (formerly G Suite), with 15GB of storage, color-coded inbox...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$14.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$0.00
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/5Features
4.5/5Customer Service
4.3/5Value for Money
4.5/5Ease of Use
4.8/5Features
4.7/5Customer Service
4.4/5Value for Money
4.8/5Features
Total features 159
- @mentions
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Assignment Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Billing & Invoicing
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Canned Responses
- Case Management
- Catalogue Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Data Import/Export
- Decision Support Systems
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Campaign Management
- Email Management
- Email Monitoring
- Email Templates
- Email Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Insurance Industry
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IVR Software
- Inbound Call Centre
- Inbox Management
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Mobile Optimization
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Centre
- Performance Management
- Performance Metrics
- Personalisation
- Pre-built Templates
- Predictive Analytics
- Prioritisation
- Proactive Chat
- Project Management
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Spam Blocker
- Subscriber Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Management
- Video Support
- Virtual Assistant
- VoIP Connection
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Total features 20
- @mentions
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Assignment Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Billing & Invoicing
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Canned Responses
- Case Management
- Catalogue Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Data Import/Export
- Decision Support Systems
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Campaign Management
- Email Management
- Email Monitoring
- Email Templates
- Email Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Insurance Industry
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IVR Software
- Inbound Call Centre
- Inbox Management
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Mobile Optimization
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Centre
- Performance Management
- Performance Metrics
- Personalisation
- Pre-built Templates
- Predictive Analytics
- Prioritisation
- Proactive Chat
- Project Management
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Spam Blocker
- Subscriber Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Management
- Video Support
- Virtual Assistant
- VoIP Connection
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- Aircall
- Airtable
- Asana
- Basecamp
- Bigin by Zoho CRM
- Chatfuel
- Chatwork
- Clearbit
- ClickFunnels
- Clio
- Dropbox Business
- Evernote Teams
- GoTo Connect
- Google Analytics 360
- Google Chat
- Google Drive
- Google Forms
- Google Meet
- Google Workspace
- HubSpot CRM
- IFTTT
- Intercom
- Jira
- Kit
- Mailchimp
- MeisterTask
- Meta for Business
- Microsoft OneNote
- Microsoft Teams
- Microsoft To Do
- OmniFocus
- OneDrive
- Pipedrive
- Remember The Milk
- RescueTime
- RingCentral Contact Center
- Ryver
- Salesforce Sales Cloud
- Slack
- Streak
- Stripe
- SugarCRM
- SurveyMonkey
- Todoist
- Trello
- Twilio
- Twitter/X
- Typeform
- Zadarma
- Zapier
- Zendesk Suite
- Zenkit
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- babelforce
- Aircall
- Airtable
- Asana
- Basecamp
- Bigin by Zoho CRM
- Chatfuel
- Chatwork
- Clearbit
- ClickFunnels
- Clio
- Dropbox Business
- Evernote Teams
- GoTo Connect
- Google Analytics 360
- Google Chat
- Google Drive
- Google Forms
- Google Meet
- Google Workspace
- HubSpot CRM
- IFTTT
- Intercom
- Jira
- Kit
- Mailchimp
- MeisterTask
- Meta for Business
- Microsoft OneNote
- Microsoft Teams
- Microsoft To Do
- OmniFocus
- OneDrive
- Pipedrive
- Remember The Milk
- RescueTime
- RingCentral Contact Center
- Ryver
- Salesforce Sales Cloud
- Slack
- Streak
- Stripe
- SugarCRM
- SurveyMonkey
- Todoist
- Trello
- Twilio
- Twitter/X
- Typeform
- Zadarma
- Zapier
- Zendesk Suite
- Zenkit
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- babelforce
