---
description: Learn what are the benefits of Zoho Desk vs Re:amaze for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zoho Desk vs Re:amaze | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Zoho Desk \<span\>vs\</span\> Re:amaze](https://www.getapp.co.uk/compare/10036/91771/zoho-desk/vs/reamaze-cloud-helpdesk)

# Compare Zoho Desk vs Re:amaze

Canonical: https://www.getapp.co.uk/compare/10036/91771/zoho-desk/vs/reamaze-cloud-helpdesk

> Detailed comparison between Zoho Desk and Re:amaze. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zoho Desk | Re:amaze |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 2211 | 53 |
| **Starting Price** | US$20.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### Zoho Desk

- API
- CRM
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customer Engagement
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Transfers/Routing

### Re:amaze

- API
- CRM
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customer Engagement
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Transfers/Routing

## Links

- [View Zoho Desk Profile](https://www.getapp.co.uk/software/10036/zoho-desk)
- [View Re:amaze Profile](https://www.getapp.co.uk/software/91771/reamaze-cloud-helpdesk)
- [View Original Comparison](https://www.getapp.co.uk/compare/10036/91771/zoho-desk/vs/reamaze-cloud-helpdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Zoho Desk vs Re:amaze | GetApp UK 2026","description":"Learn what are the benefits of Zoho Desk vs Re:amaze for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/10036/91771/zoho-desk/vs/reamaze-cloud-helpdesk","about":[{"@id":"https://www.getapp.co.uk/software/10036/zoho-desk#software"},{"@id":"https://www.getapp.co.uk/software/91771/reamaze-cloud-helpdesk#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/10036/91771/zoho-desk/vs/reamaze-cloud-helpdesk#breadcrumblist"},"@id":"https://www.getapp.co.uk/compare/10036/91771/zoho-desk/vs/reamaze-cloud-helpdesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. The solution collates interactions from various media such as email, phone, chat, social media, a self-service portal, forums, and forms and presents them in one place. \n\nZoho Desk enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours, and adding help folders. Tasks such as ticket assignment, service escalations, notification rules, and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings, and a graphical dashboard for analyzing customer satisfaction.\n\nThe platform integrates with Zoho customer relationship management (CRM), which facilitates the addition of customer information into tickets logged in Zoho Desk and enables service agents to know more about the customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/02491ec3-ce97-4a65-98a1-244affb486be.png","url":"https://www.getapp.co.uk/software/10036/zoho-desk","@id":"https://www.getapp.co.uk/software/10036/zoho-desk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2211},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Re:amaze","description":"Re:amaze is a web based helpdesk platform to help businesses communicate with customers at scale. With multi-channel support for all of your conversational channels like chat, email, social media, and mobile. Re:amaze helps your entire team stay in sync with customers in a shared team inbox so no conversations go missing.\n\nFeatures\n\nEmail, Facebook, Messenger, Twitter support - Live Chat with Chatbots - Push Notifications - Public Help Sites and FAQ - Multi-brand management - CRM - Team collaboration and staff notes - Customer satisfaction surveys - Roles and permissions - Tagging and customer attributes - Automated workflows - Customizable email templates - Automatic collision detection - Customizable notifications, tags, and filters - Response templates - Conversation permalinks - Autoresponders - Volume, response time, and staff reports - JavaScript integrations - API access - Mobile apps for iOS and Android","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d2028d46-1272-4d37-91eb-a4b334276602.png","url":"https://www.getapp.co.uk/software/91771/reamaze-cloud-helpdesk","@id":"https://www.getapp.co.uk/software/91771/reamaze-cloud-helpdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":53},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.co.uk/compare/10036/91771/zoho-desk/vs/reamaze-cloud-helpdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Zoho Desk vs Re:amaze","position":3,"item":"https://www.getapp.co.uk/compare/10036/91771/zoho-desk/vs/reamaze-cloud-helpdesk","@type":"ListItem"}]}]}
</script>