---
description: Learn what are the benefits of Smartsupp vs Chatbase for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Smartsupp vs Chatbase | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Smartsupp \<span\>vs\</span\> Chatbase](https://www.getapp.co.uk/compare/101363/2069516/smartsupp-live-chat/vs/chatbase)

# Compare Smartsupp vs Chatbase

Canonical: https://www.getapp.co.uk/compare/101363/2069516/smartsupp-live-chat/vs/chatbase

> Detailed comparison between Smartsupp and Chatbase. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Smartsupp | Chatbase |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 343 | 73 |
| **Starting Price** | US$17.00 | US$19.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### Smartsupp

- AI/Machine Learning
- API
- Automated Responses
- Chatbot
- Customer Communication
- Customer Service Analytics
- Customer Support
- Customisable Templates
- Dashboard
- Interaction Tracking
- Lead Capture
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Real-time Consumer-facing Chat
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

### Chatbase

- AI/Machine Learning
- API
- Automated Responses
- Chatbot
- Customer Support
- Interaction Tracking
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Real-time Consumer-facing Chat

## Links

- [View Smartsupp Profile](https://www.getapp.co.uk/software/101363/smartsupp-live-chat)
- [View Chatbase Profile](https://www.getapp.co.uk/software/2069516/chatbase)
- [View Original Comparison](https://www.getapp.co.uk/compare/101363/2069516/smartsupp-live-chat/vs/chatbase)

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