Issuetrak vs HelpSpace
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Overview
Issuetrak is a ticketing system software that offers a range of features for help desks, workflow/task management, customer service, and complaint support. With its omnichannel ticket submission, issue hub, round-robin issue assignment, and knowledge base capabilities, Issuetrak helps organizations streamline their support processes and improve customer satisfaction.
Issuetrak is a ticketing system software that offers a range of features for help desks, workflow/task management, customer service, and complaint...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the market, the software provides users with features such as an intuitive interface, team inboxes, self-service sites, and multiple inbound channels.
HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$27.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$25.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.4/ 5Customer Service
4.7/ 5Value for Money
4.6/ 5Ease of Use
4.9/ 5Features
4.5/ 5Customer Service
4.9/ 5Value for Money
5.0/ 5Features
Total features 166
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Backlog Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Management
- Bug Tracking
- Bug/Issue Capture
- Call Centre Management
- Canned Responses
- Case Management
- Catalog Management
- Categorisation/Grouping
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Checklists
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Commercial Properties
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Creation
- Content Library
- Content Management
- Content Publishing Options
- Content Sharing
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Service Analytics
- Customer Support
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualisation
- Deadline Management
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Equipment Maintenance
- Equipment Management
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- File Management
- Fixed Asset Management
- For Nonprofits
- For Schools
- For Small Businesses
- Forms Management
- Full Text Search
- Help Desk Management
- Historical Reporting
- IT Asset Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Control
- Inventory Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- Learning Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Materials Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-Location
- Multimedia Support
- Multiple Projects
- Notes Management
- Parts Management
- Performance Metrics
- Planning Tools
- Post Management
- Post Scheduling
- Pre-built Templates
- Preventive Maintenance
- Preview Functionality
- Prioritisation
- Problem Management
- Procurement Management
- Productivity Analysis
- Productivity Tools
- Progress Tracking
- Project Management
- Project Planning
- Project Tracking
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requisition Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalogue
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Status Tracking
- Sub-Task Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- To-Do List
- Training Management
- User Management
- Vendor Management
- WYSIWYG Editor
- Website Hosting
- Website Integration
- Widgets
- Work Order Management
- Workflow Management
Total features 96
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Backlog Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Management
- Bug Tracking
- Bug/Issue Capture
- Call Centre Management
- Canned Responses
- Case Management
- Catalog Management
- Categorisation/Grouping
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Checklists
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Commercial Properties
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Creation
- Content Library
- Content Management
- Content Publishing Options
- Content Sharing
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Service Analytics
- Customer Support
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualisation
- Deadline Management
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Equipment Maintenance
- Equipment Management
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- File Management
- Fixed Asset Management
- For Nonprofits
- For Schools
- For Small Businesses
- Forms Management
- Full Text Search
- Help Desk Management
- Historical Reporting
- IT Asset Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Control
- Inventory Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- Learning Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Materials Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-Location
- Multimedia Support
- Multiple Projects
- Notes Management
- Parts Management
- Performance Metrics
- Planning Tools
- Post Management
- Post Scheduling
- Pre-built Templates
- Preventive Maintenance
- Preview Functionality
- Prioritisation
- Problem Management
- Procurement Management
- Productivity Analysis
- Productivity Tools
- Progress Tracking
- Project Management
- Project Planning
- Project Tracking
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requisition Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalogue
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Status Tracking
- Sub-Task Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- To-Do List
- Training Management
- User Management
- Vendor Management
- WYSIWYG Editor
- Website Hosting
- Website Integration
- Widgets
- Work Order Management
- Workflow Management
Integrations
- Azure Active Directory
- Gmail
- Google Analytics 360
- Microsoft 365
- Microsoft Azure
- Microsoft Power BI
- Okta
- SendGrid
- Shopify
- Slack
- SwaggerHub
- Webhook Relay
- Zapier
- Azure Active Directory
- Gmail
- Google Analytics 360
- Microsoft 365
- Microsoft Azure
- Microsoft Power BI
- Okta
- SendGrid
- Shopify
- Slack
- SwaggerHub
- Webhook Relay
- Zapier