Sharpen vs Genesys Cloud CX
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Overview
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive customer experience.
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$139.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$75.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/5Features
5/5Customer Service
4.5/5Value for Money
4.8/5Ease of Use
4.4/5Features
4.2/5Customer Service
4.0/5Value for Money
4.1/5Features
Total features 58
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Centre
- CRM
- Call Centre Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Data Import/Export
- Data Visualisation
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Employee Coaching Tools
- Employee Scheduling
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Sharing
- File Transfer
- For Call Centres
- Full Text Search
- Gamification
- Help Desk Management
- IVR Software
- Inbound Call Centre
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- List Management
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Centre
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Proactive Chat
- Process/Workflow Automation
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- SSL Security
- Scheduled Recording
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Unified Communications
- Video Conferencing
- Virtual Assistant
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customisation
- Voice Mail
- Widgets
- Workforce Management
Total features 152
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Centre
- CRM
- Call Centre Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Data Import/Export
- Data Visualisation
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Employee Coaching Tools
- Employee Scheduling
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Sharing
- File Transfer
- For Call Centres
- Full Text Search
- Gamification
- Help Desk Management
- IVR Software
- Inbound Call Centre
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- List Management
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Centre
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Proactive Chat
- Process/Workflow Automation
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- SSL Security
- Scheduled Recording
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Unified Communications
- Video Conferencing
- Virtual Assistant
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customisation
- Voice Mail
- Widgets
- Workforce Management
Integrations
- Azure Active Directory
- Desk.com
- Freshdesk
- Google Workspace
- Jenkins
- Microsoft Azure
- OneLogin
- Ping Identity
- Pivotal Tracker
- Salesforce Sales Cloud
- Salesforce Service Cloud
- UserVoice
- Verint Workforce Management
- Zendesk Suite
- Azure Active Directory
- Desk.com
- Freshdesk
- Google Workspace
- Jenkins
- Microsoft Azure
- OneLogin
- Ping Identity
- Pivotal Tracker
- Salesforce Sales Cloud
- Salesforce Service Cloud
- UserVoice
- Verint Workforce Management
- Zendesk Suite
