---
description: Learn what are the benefits of OTRS vs BOSSDesk for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare OTRS vs BOSSDesk | GetApp UK 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/3479/it-ticketing-systems/software) > [OTRS \<span\>vs\</span\> BOSSDesk](https://www.getapp.co.uk/compare/102025/120371/otrs/vs/boss-solutions-suite)

# Compare OTRS vs BOSSDesk

Canonical: https://www.getapp.co.uk/compare/102025/120371/otrs/vs/boss-solutions-suite

> Detailed comparison between OTRS and BOSSDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | OTRS | BOSSDesk |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 96 | 140 |
| **Starting Price** | - | US$29.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### OTRS

- API
- Activity Tracking
- Asset Tracking
- CMDB
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Full Text Search
- Help Desk Management
- Issue Scheduling
- Key Performance Indicators
- Multi-Channel Communication
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback

### BOSSDesk

- API
- Activity Tracking
- Asset Tracking
- CMDB
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Full Text Search
- Help Desk Management
- Issue Scheduling
- Key Performance Indicators
- Multi-Channel Communication
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback

## Links

- [View OTRS Profile](https://www.getapp.co.uk/software/102025/otrs)
- [View BOSSDesk Profile](https://www.getapp.co.uk/software/120371/boss-solutions-suite)
- [View Original Comparison](https://www.getapp.co.uk/compare/102025/120371/otrs/vs/boss-solutions-suite)

-----

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