---
description: Learn what are the benefits of eDesk vs Gorgias for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare eDesk vs Gorgias | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [eDesk \<span\>vs\</span\> Gorgias](https://www.getapp.co.uk/compare/102115/124359/xsellco-helpdesk/vs/gorgias)

# Compare eDesk vs Gorgias

Canonical: https://www.getapp.co.uk/compare/102115/124359/xsellco-helpdesk/vs/gorgias

> Detailed comparison between eDesk and Gorgias. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | eDesk | Gorgias |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 71 | 134 |
| **Starting Price** | US$0.00 | US$60.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### eDesk

- API
- Alerts/Escalation
- Chat/Messaging
- Customer Database
- Customer History
- Customisable Templates
- Dashboard
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

### Gorgias

- API
- Alerts/Escalation
- Chat/Messaging
- Customer Database
- Customer History
- Customisable Templates
- Dashboard
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Links

- [View eDesk Profile](https://www.getapp.co.uk/software/102115/xsellco-helpdesk)
- [View Gorgias Profile](https://www.getapp.co.uk/software/124359/gorgias)
- [View Original Comparison](https://www.getapp.co.uk/compare/102115/124359/xsellco-helpdesk/vs/gorgias)

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