---
description: Learn what are the benefits of eDesk vs Replyco for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare eDesk vs Replyco | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [eDesk \<span\>vs\</span\> Replyco](https://www.getapp.co.uk/compare/102115/2051787/xsellco-helpdesk/vs/replyco)

# Compare eDesk vs Replyco

Canonical: https://www.getapp.co.uk/compare/102115/2051787/xsellco-helpdesk/vs/replyco

> Detailed comparison between eDesk and Replyco. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | eDesk | Replyco |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 71 | 21 |
| **Starting Price** | US$0.00 | €9.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### eDesk

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Communication
- Customer Database
- Customisable Templates
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Analytics
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Replyco

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Communication
- Customer Database
- Customisable Templates
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Analytics
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View eDesk Profile](https://www.getapp.co.uk/software/102115/xsellco-helpdesk)
- [View Replyco Profile](https://www.getapp.co.uk/software/2051787/replyco)
- [View Original Comparison](https://www.getapp.co.uk/compare/102115/2051787/xsellco-helpdesk/vs/replyco)

-----

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