---
description: Learn what are the benefits of Freshdesk vs Aircall for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs Aircall | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Freshdesk \<span\>vs\</span\> Aircall](https://www.getapp.co.uk/compare/10317/100333/freshdesk/vs/aircall)

# Compare Freshdesk vs Aircall

Canonical: https://www.getapp.co.uk/compare/10317/100333/freshdesk/vs/aircall

> Detailed comparison between Freshdesk and Aircall. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Aircall |
| **Overall rating** | 4.5/5 | 4.2/5 |
| **Total Reviews** | 3428 | 460 |
| **Starting Price** | US$19.00 | £25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- Archiving & Retention
- Assignment Management
- Automatic Call Distribution
- CRM
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Customer History
- Dashboard
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multiple User Accounts
- On-Demand Recording
- Performance Metrics
- Prioritisation
- Reporting/Analytics

### Aircall

- API
- Activity Tracking
- Archiving & Retention
- Assignment Management
- Automatic Call Distribution
- CRM
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Customer History
- Dashboard
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multiple User Accounts
- On-Demand Recording
- Performance Metrics
- Prioritisation
- Reporting/Analytics

## Links

- [View Freshdesk Profile](https://www.getapp.co.uk/software/10317/freshdesk)
- [View Aircall Profile](https://www.getapp.co.uk/software/100333/aircall)
- [View Original Comparison](https://www.getapp.co.uk/compare/10317/100333/freshdesk/vs/aircall)

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