---
description: Learn what are the benefits of Freshdesk vs Track-It! for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs Track-It! | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Track-It\!](https://www.getapp.co.uk/compare/10317/100579/freshdesk/vs/track-it)

# Compare Freshdesk vs Track-It\!

Canonical: https://www.getapp.co.uk/compare/10317/100579/freshdesk/vs/track-it

> Detailed comparison between Freshdesk and Track-It\!. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Track-It\! |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 3487 | 77 |
| **Starting Price** | US$19.00 | US$995.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- Alerts/Escalation
- Analytics
- Automated Routing
- Call Centre Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Mobile Access
- Prioritisation
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### Track-It\!

- Alerts/Escalation
- Analytics
- Automated Routing
- Call Centre Management
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Mobile Access
- Prioritisation
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.getapp.co.uk/software/10317/freshdesk)
- [View Track-It\! Profile](https://www.getapp.co.uk/software/100579/track-it)
- [View Original Comparison](https://www.getapp.co.uk/compare/10317/100579/freshdesk/vs/track-it)

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