---
description: Learn what are the benefits of Freshdesk vs Talkdesk for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs Talkdesk | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Talkdesk](https://www.getapp.co.uk/compare/10317/100659/freshdesk/vs/talkdesk)

# Compare Freshdesk vs Talkdesk

Canonical: https://www.getapp.co.uk/compare/10317/100659/freshdesk/vs/talkdesk

> Detailed comparison between Freshdesk and Talkdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Talkdesk |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3408 | 732 |
| **Starting Price** | US$19.00 | US$85.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customer Database
- Customer History
- Dashboard
- Monitoring
- Multi-Channel Communication
- On-Demand Recording
- Performance Metrics
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management

### Talkdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customer Database
- Customer History
- Dashboard
- Monitoring
- Multi-Channel Communication
- On-Demand Recording
- Performance Metrics
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management

## Links

- [View Freshdesk Profile](https://www.getapp.co.uk/software/10317/freshdesk)
- [View Talkdesk Profile](https://www.getapp.co.uk/software/100659/talkdesk)
- [View Original Comparison](https://www.getapp.co.uk/compare/10317/100659/freshdesk/vs/talkdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshdesk vs Talkdesk | GetApp UK 2026","description":"Learn what are the benefits of Freshdesk vs Talkdesk for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/10317/100659/freshdesk/vs/talkdesk","about":[{"@id":"https://www.getapp.co.uk/software/10317/freshdesk#software"},{"@id":"https://www.getapp.co.uk/software/100659/talkdesk#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/10317/100659/freshdesk/vs/talkdesk#breadcrumblist"},"@id":"https://www.getapp.co.uk/compare/10317/100659/freshdesk/vs/talkdesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.co.uk/software/10317/freshdesk","@id":"https://www.getapp.co.uk/software/10317/freshdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Talkdesk","description":"Talkdesk is a browser-based contact center solution that helps businesses of all sizes build stronger customer relationships, by providing agents with a 360-degree view of a customer.\n\nThe Talkdesk solution enables companies to have more personalized conversations with customers and prospects, improve team productivity and efficiency, and make data-driven decisions to enhance business KPIs.\n\nTalkdesk offers integrations with various third-party business tools such as Salesforce, Zendesk, Slack, Desk.com, and other leading applications. With various customizable features including automated workflows, live reporting and skills-based routing, it also streamlines operations for contact centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ffd6a24c-e233-445e-be87-1309087dd181.png","url":"https://www.getapp.co.uk/software/100659/talkdesk","@id":"https://www.getapp.co.uk/software/100659/talkdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":732},"offers":{"price":"85","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.co.uk/compare/10317/100659/freshdesk/vs/talkdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs Talkdesk","position":3,"item":"https://www.getapp.co.uk/compare/10317/100659/freshdesk/vs/talkdesk","@type":"ListItem"}]}]}
</script>