---
description: Learn what are the benefits of Freshdesk vs Metric.ai for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs Metric.ai | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/257/knowledge-management/software) > [Freshdesk \<span\>vs\</span\> Metric.ai](https://www.getapp.co.uk/compare/10317/113249/freshdesk/vs/metric-ai)

# Compare Freshdesk vs Metric.ai

Canonical: https://www.getapp.co.uk/compare/10317/113249/freshdesk/vs/metric-ai

> Detailed comparison between Freshdesk and Metric.ai. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Metric.ai |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 3408 | 5 |
| **Starting Price** | US$19.00 | US$499.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### Freshdesk

- Access Controls/Permissions
- Activity Tracking
- Automatic Call Distribution
- CRM
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Reports
- Customisable Templates
- Dashboard
- Engagement Tracking
- Monitoring
- Performance Metrics
- Predictive Analytics
- Project Management
- Support Ticket Management
- Third-Party Integrations
- Wiki

### Metric.ai

- Access Controls/Permissions
- Accounting
- Activity Tracking
- Ad hoc Reporting
- CRM
- Customisable Reports
- Dashboard
- Monitoring
- Performance Metrics
- Predictive Analytics
- Project Management
- Scheduling
- Third-Party Integrations

## Links

- [View Freshdesk Profile](https://www.getapp.co.uk/software/10317/freshdesk)
- [View Metric.ai Profile](https://www.getapp.co.uk/software/113249/metric-ai)
- [View Original Comparison](https://www.getapp.co.uk/compare/10317/113249/freshdesk/vs/metric-ai)

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