---
description: Learn what are the benefits of Freshdesk vs Milvus for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs Milvus | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Milvus](https://www.getapp.co.uk/compare/10317/132287/freshdesk/vs/milvus)

# Compare Freshdesk vs Milvus

Canonical: https://www.getapp.co.uk/compare/10317/132287/freshdesk/vs/milvus

> Detailed comparison between Freshdesk and Milvus. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Milvus |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 3415 | 298 |
| **Starting Price** | US$19.00 | R$35.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Assignment Management
- Chat/Messaging
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Monitoring
- Multi-Channel Communication
- Prioritisation
- Project Management
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Task Management
- Ticket Management

### Milvus

- API
- Access Controls/Permissions
- Assignment Management
- Chat/Messaging
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Monitoring
- Multi-Channel Communication
- Prioritisation
- Project Management
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Task Management
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.getapp.co.uk/software/10317/freshdesk)
- [View Milvus Profile](https://www.getapp.co.uk/software/132287/milvus)
- [View Original Comparison](https://www.getapp.co.uk/compare/10317/132287/freshdesk/vs/milvus)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshdesk vs Milvus | GetApp UK 2026","description":"Learn what are the benefits of Freshdesk vs Milvus for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/10317/132287/freshdesk/vs/milvus","about":[{"@id":"https://www.getapp.co.uk/software/10317/freshdesk#software"},{"@id":"https://www.getapp.co.uk/software/132287/milvus#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/10317/132287/freshdesk/vs/milvus#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/10317/132287/freshdesk/vs/milvus#webpage","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB"},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.co.uk/software/10317/freshdesk","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/10317/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3415},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Milvus","description":"Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.\n\nMilvus's IT asset management solution allows users to generate a list of client devices, view real-time terminal statuses, and access full device information. Devices can be added and removed as necessary from a remote location through the remote access feature. Alerts are generated automatically for device variables being monitored including RAM, disk storage, temperature, and more. Users can also manage asset life cycles, software licenses, asset locations, link monitoring, and remote file transfer.\n\nThe help desk functionality of Milvus includes multi-channel support for chat, phone, web, email, and in-app support requests. Users can manage tickets, link duplicate tickets together, and support multiple customers at the same time. SLAs are managed automatically with ticket prioritization and contract management tools to configure service contracts. Milvus also integrates with Bom Controle, allowing users to automate the sending of monthly customer invoices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6ef0ba13-69f1-48d0-adbe-e70edbd1640b.webp","url":"https://www.getapp.co.uk/software/132287/milvus","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/132287/milvus#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":298},"offers":{"price":"35","@type":"Offer","priceCurrency":"BRL"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.getapp.co.uk/compare/10317/132287/freshdesk/vs/milvus#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/841/complaint-management/software","@type":"ListItem"},{"name":"Freshdesk vs Milvus","position":3,"item":"https://www.getapp.co.uk/compare/10317/132287/freshdesk/vs/milvus","@type":"ListItem"}]}]}
</script>