---
description: Learn what are the benefits of Freshdesk vs JustCall for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs JustCall | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Freshdesk \<span\>vs\</span\> JustCall](https://www.getapp.co.uk/compare/10317/2047760/freshdesk/vs/justcall)

# Compare Freshdesk vs JustCall

Canonical: https://www.getapp.co.uk/compare/10317/2047760/freshdesk/vs/justcall

> Detailed comparison between Freshdesk and JustCall. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | JustCall |
| **Overall rating** | 4.5/5 | 4.1/5 |
| **Total Reviews** | 3425 | 224 |
| **Starting Price** | US$19.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Chat/Messaging
- Computer Telephony Integration
- Customisable Templates
- Dashboard
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- On-Demand Recording
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Survey/Poll Management
- Templates
- Workflow Management

### JustCall

- API
- Access Controls/Permissions
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Chat/Messaging
- Computer Telephony Integration
- Customisable Templates
- Dashboard
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- On-Demand Recording
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Survey/Poll Management
- Templates
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.co.uk/software/10317/freshdesk)
- [View JustCall Profile](https://www.getapp.co.uk/software/2047760/justcall)
- [View Original Comparison](https://www.getapp.co.uk/compare/10317/2047760/freshdesk/vs/justcall)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshdesk vs JustCall | GetApp UK 2026","description":"Learn what are the benefits of Freshdesk vs JustCall for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/10317/2047760/freshdesk/vs/justcall","about":[{"@id":"https://www.getapp.co.uk/software/10317/freshdesk#software"},{"@id":"https://www.getapp.co.uk/software/2047760/justcall#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/10317/2047760/freshdesk/vs/justcall#breadcrumblist"},"@id":"https://www.getapp.co.uk/compare/10317/2047760/freshdesk/vs/justcall#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"publisher":{"@id":"https://www.getapp.co.uk/#organization"},"inLanguage":"en-GB"},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.co.uk/software/10317/freshdesk","@id":"https://www.getapp.co.uk/software/10317/freshdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3425},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"JustCall","description":"JustCall is an AI-powered customer communication platform built for sales and support teams. For 9 years, we've helped businesses connect, close, and support customers across voice, SMS, email, and WhatsApp.\n\nWith AI Voice Agents that handle calls 24/7, automatic call scoring, rep coaching, and workflow automation — all in one platform with 100+ CRM integrations — JustCall takes the manual work off your team's plate. Reps get more time selling. Managers get full visibility. Customers get faster, smarter support even after hours.\n\nWhether you're looking to book more meetings, reduce churn, or stop missing inbound leads, JustCall gives your team everything it needs to move faster and perform better.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e245e2a3-76f6-40e9-9f8e-84f4944e6cce.png","url":"https://www.getapp.co.uk/software/2047760/justcall","@id":"https://www.getapp.co.uk/software/2047760/justcall#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":224},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.co.uk/compare/10317/2047760/freshdesk/vs/justcall#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/561/live-chat/software","@type":"ListItem"},{"name":"Freshdesk vs JustCall","position":3,"item":"https://www.getapp.co.uk/compare/10317/2047760/freshdesk/vs/justcall","@type":"ListItem"}]}]}
</script>