---
description: Learn what are the benefits of Freshdesk vs Incident IQ for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs Incident IQ | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Freshdesk \<span\>vs\</span\> Incident IQ](https://www.getapp.co.uk/compare/10317/2051281/freshdesk/vs/incident-iq)

# Compare Freshdesk vs Incident IQ

Canonical: https://www.getapp.co.uk/compare/10317/2051281/freshdesk/vs/incident-iq

> Detailed comparison between Freshdesk and Incident IQ. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Incident IQ |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3428 | 42 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Email Templates
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Task Management
- Ticket Management
- Workflow Management

### Incident IQ

- API
- Access Controls/Permissions
- Activity Tracking
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Email Templates
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Task Management
- Ticket Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.co.uk/software/10317/freshdesk)
- [View Incident IQ Profile](https://www.getapp.co.uk/software/2051281/incident-iq)
- [View Original Comparison](https://www.getapp.co.uk/compare/10317/2051281/freshdesk/vs/incident-iq)

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