---
description: Learn what are the benefits of Freshdesk vs MyAlice for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs MyAlice | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> MyAlice](https://www.getapp.co.uk/compare/10317/2077483/freshdesk/vs/myalice)

# Compare Freshdesk vs MyAlice

Canonical: https://www.getapp.co.uk/compare/10317/2077483/freshdesk/vs/myalice

> Detailed comparison between Freshdesk and MyAlice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | MyAlice |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3409 | 17 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Key features

### Freshdesk

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automatic Call Distribution
- Chatbot
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Database
- Customisable Templates
- Email Management
- Email Templates
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Reporting/Analytics
- Support Ticket Management
- Ticket Management
- Wiki

### MyAlice

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Chatbot
- Customer Database
- Email Management
- Email Templates
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Reporting/Analytics
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.getapp.co.uk/software/10317/freshdesk)
- [View MyAlice Profile](https://www.getapp.co.uk/software/2077483/myalice)
- [View Original Comparison](https://www.getapp.co.uk/compare/10317/2077483/freshdesk/vs/myalice)

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