---
description: Learn what are the benefits of Freshdesk vs Lime Connect for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs Lime Connect | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Lime Connect](https://www.getapp.co.uk/compare/10317/90636/freshdesk/vs/userlike-live-chat)

# Compare Freshdesk vs Lime Connect

Canonical: https://www.getapp.co.uk/compare/10317/90636/freshdesk/vs/userlike-live-chat

> Detailed comparison between Freshdesk and Lime Connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Lime Connect |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3420 | 647 |
| **Starting Price** | US$19.00 | US$100.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- CRM
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

### Lime Connect

- API
- Activity Tracking
- CRM
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.co.uk/software/10317/freshdesk)
- [View Lime Connect Profile](https://www.getapp.co.uk/software/90636/userlike-live-chat)
- [View Original Comparison](https://www.getapp.co.uk/compare/10317/90636/freshdesk/vs/userlike-live-chat)

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