---
description: Learn what are the benefits of Freshdesk vs Microsoft 365 for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs Microsoft 365 | GetApp UK 2026
---

Breadcrumb: [Home](/) > [IT Management Software](/directory/771/it-management/software) > [Freshdesk \<span\>vs\</span\> Microsoft 365](https://www.getapp.co.uk/compare/10317/90725/freshdesk/vs/microsoft-365)

# Compare Freshdesk vs Microsoft 365

Canonical: https://www.getapp.co.uk/compare/10317/90725/freshdesk/vs/microsoft-365

> Detailed comparison between Freshdesk and Microsoft 365. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Microsoft 365 |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3486 | 14167 |
| **Starting Price** | US$19.00 | US$6.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- Archiving & Retention
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Content Management
- Customisable Templates
- Email Management
- Email Templates
- Full Text Search
- Inbox Management
- Live Chat
- Project Management
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Single Sign On
- Task Management
- Templates

### Microsoft 365

- API
- Activity Tracking
- Archiving & Retention
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Content Management
- Customisable Templates
- Email Management
- Email Templates
- Full Text Search
- Inbox Management
- Live Chat
- Project Management
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Single Sign On
- Task Management
- Templates

## Links

- [View Freshdesk Profile](https://www.getapp.co.uk/software/10317/freshdesk)
- [View Microsoft 365 Profile](https://www.getapp.co.uk/software/90725/microsoft-365)
- [View Original Comparison](https://www.getapp.co.uk/compare/10317/90725/freshdesk/vs/microsoft-365)

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