---
description: Learn what are the benefits of Freshdesk vs Gmail for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs Gmail | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Gmail](https://www.getapp.co.uk/compare/10317/91602/freshdesk/vs/gmail)

# Compare Freshdesk vs Gmail

Canonical: https://www.getapp.co.uk/compare/10317/91602/freshdesk/vs/gmail

> Detailed comparison between Freshdesk and Gmail. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Gmail |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 3487 | 13564 |
| **Starting Price** | US$19.00 | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Videos |

## Key features

### Freshdesk

- API
- Alerts/Notifications
- Collaboration Tools
- Computer Telephony Integration
- Contact Management
- Customer Complaint Tracking
- Customisable Templates
- Email Templates
- Email Tracking
- Inbox Management
- Mobile App
- Multiple User Accounts
- Prioritisation
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Tagging
- Third-Party Integrations
- Wiki

### Gmail

- API
- Alerts/Notifications
- Collaboration Tools
- Contact Management
- Email Monitoring
- Email Templates
- Email Tracking
- Inbox Management
- Mobile App
- Multiple User Accounts
- Prioritisation
- Reporting/Analytics
- Search/Filter
- Tagging
- Third-Party Integrations

## Links

- [View Freshdesk Profile](https://www.getapp.co.uk/software/10317/freshdesk)
- [View Gmail Profile](https://www.getapp.co.uk/software/91602/gmail)
- [View Original Comparison](https://www.getapp.co.uk/compare/10317/91602/freshdesk/vs/gmail)

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