---
description: Learn what are the benefits of Freshdesk vs monday.com for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs monday.com | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [Freshdesk \<span\>vs\</span\> monday.com](https://www.getapp.co.uk/compare/10317/91734/freshdesk/vs/monday-com)

# Compare Freshdesk vs monday.com

Canonical: https://www.getapp.co.uk/compare/10317/91734/freshdesk/vs/monday-com

> Detailed comparison between Freshdesk and monday.com. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | monday.com |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3408 | 5726 |
| **Starting Price** | US$19.00 | £22.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Chat/Messaging
- Content Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Screen Sharing
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback

### monday.com

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Chat/Messaging
- Content Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Screen Sharing
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.getapp.co.uk/software/10317/freshdesk)
- [View monday.com Profile](https://www.getapp.co.uk/software/91734/monday-com)
- [View Original Comparison](https://www.getapp.co.uk/compare/10317/91734/freshdesk/vs/monday-com)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshdesk vs monday.com | GetApp UK 2026","description":"Learn what are the benefits of Freshdesk vs monday.com for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/10317/91734/freshdesk/vs/monday-com","about":[{"@id":"https://www.getapp.co.uk/software/10317/freshdesk#software"},{"@id":"https://www.getapp.co.uk/software/91734/monday-com#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/10317/91734/freshdesk/vs/monday-com#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/10317/91734/freshdesk/vs/monday-com#webpage","isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.co.uk/software/10317/freshdesk","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/10317/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"monday.com","description":"monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with a platform that adapts to shifting needs, liberates teams from manual grunt work, and connects teams in a collaborative work space. \n\nThe platform’s features include customizable workflow templates to manage anything your way, time tracking to meet important deadlines, automations to eliminate manual work, dashboards to gain valuable insights and know where things stand at a glance, and integrations with popular tools and apps to streamline processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a9776c27-ee24-450f-bbe3-cb4d10d13c72.png","url":"https://www.getapp.co.uk/software/91734/monday-com","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/91734/monday-com#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":5726},"offers":{"price":"22","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Communications Management Software","position":2,"item":"/directory/1139/customer-communications-management/software","@type":"ListItem"},{"name":"Freshdesk vs monday.com","position":3,"item":"https://www.getapp.co.uk/compare/10317/91734/freshdesk/vs/monday-com","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/compare/10317/91734/freshdesk/vs/monday-com#breadcrumblist"}]}
</script>