---
description: Learn what are the benefits of 3CX vs UniTalk for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare 3CX vs UniTalk | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [3CX \<span\>vs\</span\> UniTalk](https://www.getapp.co.uk/compare/103409/2076069/3cx/vs/unitalk)

# Compare 3CX vs UniTalk

Canonical: https://www.getapp.co.uk/compare/103409/2076069/3cx/vs/unitalk

> Detailed comparison between 3CX and UniTalk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | 3CX | UniTalk |
| **Overall rating** | 4.4/5 | 5.0/5 |
| **Total Reviews** | 465 | 6 |
| **Starting Price** | £350.00 | US$35.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Key features

### 3CX

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Disposition
- Call Logging
- Call Scripting
- Call Tracking
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Employee Directory
- Monitoring
- Multi-Channel Communication
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Reporting & Statistics
- Virtual Call Centre

### UniTalk

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Disposition
- Call Logging
- Call Scripting
- Call Tracking
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Employee Directory
- Monitoring
- Multi-Channel Communication
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Reporting & Statistics
- Virtual Call Centre

## Links

- [View 3CX Profile](https://www.getapp.co.uk/software/103409/3cx)
- [View UniTalk Profile](https://www.getapp.co.uk/software/2076069/unitalk)
- [View Original Comparison](https://www.getapp.co.uk/compare/103409/2076069/3cx/vs/unitalk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare 3CX vs UniTalk | GetApp UK 2026","description":"Learn what are the benefits of 3CX vs UniTalk for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/103409/2076069/3cx/vs/unitalk","about":[{"@id":"https://www.getapp.co.uk/software/103409/3cx#software"},{"@id":"https://www.getapp.co.uk/software/2076069/unitalk#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/103409/2076069/3cx/vs/unitalk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/103409/2076069/3cx/vs/unitalk#webpage","isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"3CX","description":"3CX is a software-based PBX solution with a cloud-hosted option, offering users web conferencing, CRM integration, live chat, instant messaging, and native mobile apps.\n\n3CX includes a softphone for Windows, enabling users to make and receive calls through their computers, removing the need for phone hardware and allowing for work outside the office. An inbuilt multi-view switchboard allows users to manage incoming calls, view all colleague availability, and drag-and-drop calls for transfer. With CRM integration, users can launch calls in a single click from within their CRM software, and customer information appears as a pop-up on inbound calls. Caller ID is used to identify customers and automatically log the call in their customer record, with no need for manual call logging. \n\n3CX’s smartphone clients for Android and iOS allow users to make and receive calls over 3G or WiFi, and each include an inbuilt SIP tunnel to prevent issues with remote firewalls. Incoming calls and messages trigger push notifications, allowing phones to be left on standby to reduce battery drain. Users can update their availability statuses through the app, and view their colleagues’ statuses. Through 3CX’s mobile apps, users can make and receive calls from their mobile phone without the need to give out their personal phone number. \n\n3CX offers users clientless web conferencing, with no need to download additional software or plugins, as all voice and video communication is based in a web browser.  Also included are tools for remote control and assistance, and for feedback collection.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a45b818e-d95e-4051-9610-8554ae518554.webp","url":"https://www.getapp.co.uk/software/103409/3cx","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/103409/3cx#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":465},"offers":{"price":"350","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"UniTalk","description":"UniTalk is an IP telephony solution designed to streamline business communications. With UniTalk, users can set up a complete phone system.\n\nThe service provides businesses with international and local phone numbers to establish a professional presence. An intuitive web interface allows employees to manage call routing, voicemail, conferencing, call queues, and other features through an easy-to-use control panel.\n\nKey highlights of UniTalk include call recording for quality assurance, IVR for automated call routing, SIP trunking for connecting to the PSTN, and SMS capabilities. UniTalk integrates with popular CRM and analytics platforms to enable call tracking, lead management, and sales performance monitoring. \n\nAn SLA guarantees reliability and support response times. Overall, UniTalk aims to provide enterprises with a robust, scalable cloud phone system that empowers employees to communicate and collaborate effectively across devices.\n\nBy consolidating business communication tools into an intuitive web-based platform, UniTalk helps organizations improve productivity, enhance customer experience, and gain actionable insights from call data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7ddbc17e-a9b3-404e-847d-bd8233ae044e.png","url":"https://www.getapp.co.uk/software/2076069/unitalk","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/2076069/unitalk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":6},"offers":{"price":"35","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/275/call-center/software","@type":"ListItem"},{"name":"3CX vs UniTalk","position":3,"item":"https://www.getapp.co.uk/compare/103409/2076069/3cx/vs/unitalk","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/compare/103409/2076069/3cx/vs/unitalk#breadcrumblist"}]}
</script>
