Autotask PSA vs MSP Manager

Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability.
Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations,...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
MSP Manager is web-based help desk and billing software to help you run your IT service business with maximum efficiency.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$49.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.3 /5
(134)

Ease of Use

3.9/5

Features

4.2/5

Customer Service

4.1/5

Value for Money

4/5

Overall rating

4.2 /5
(12)

Ease of Use

3.7/5

Features

4/5

Customer Service

3.8/5

Value for Money

4/5

Total features 87

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Backup and Recovery
  • Billable Items Tracking
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Contract Drafting
  • Contract/License Management
  • Customer Database
  • Customer Support
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualisation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Management
  • Expense Tracking
  • Financial Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Management
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Maintenance Scheduling
  • Performance Metrics
  • Prioritisation
  • Project Management
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Reminders
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Timesheet Management
  • Vendor Management
  • Workflow Management

Total features 20

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Backup and Recovery
  • Billable Items Tracking
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Contract Drafting
  • Contract/License Management
  • Customer Database
  • Customer Support
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualisation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Management
  • Expense Tracking
  • Financial Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Management
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Maintenance Scheduling
  • Performance Metrics
  • Prioritisation
  • Project Management
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Reminders
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Timesheet Management
  • Vendor Management
  • Workflow Management
  • Acronis Cyber Backup
  • Auvik
  • BackupAgent
  • Bitium
  • BrightGauge
  • Client Heartbeat
  • Cloud Elements
  • ConnectBooster
  • ConnectWise Automate
  • ConnectWise CPQ
  • ConnectWise Cybersecurity Management
  • Customer Thermometer
  • Datto RMM
  • Datto Workplace
  • Flow
  • Gluh
  • IT Glue
  • Kaseya VSA
  • Liongard
  • LogMeIn Rescue
  • LogicMonitor
  • MSP360 Managed Backup
  • N-sight
  • Naverisk
  • NinjaOne
  • Passportal
  • Pulseway
  • QuickBooks Online
  • QuickBooks Online Advanced
  • QuoteWerks
  • Quoter
  • ScalePad Lifecycle Manager
  • Splashtop Remote Support
  • Tpad PBX
  • Unigma
  • Xero
  • Acronis Cyber Backup
  • Auvik
  • BackupAgent
  • Bitium
  • BrightGauge
  • Client Heartbeat
  • Cloud Elements
  • ConnectBooster
  • ConnectWise Automate
  • ConnectWise CPQ
  • ConnectWise Cybersecurity Management
  • Customer Thermometer
  • Datto RMM
  • Datto Workplace
  • Flow
  • Gluh
  • IT Glue
  • Kaseya VSA
  • Liongard
  • LogMeIn Rescue
  • LogicMonitor
  • MSP360 Managed Backup
  • N-sight
  • Naverisk
  • NinjaOne
  • Passportal
  • Pulseway
  • QuickBooks Online
  • QuickBooks Online Advanced
  • QuoteWerks
  • Quoter
  • ScalePad Lifecycle Manager
  • Splashtop Remote Support
  • Tpad PBX
  • Unigma
  • Xero