---
description: Learn what are the benefits of Okta vs Freshservice for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Okta vs Freshservice | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Single Sign On Software](/directory/573/single-sign-on-sso/software) > [Okta \<span\>vs\</span\> Freshservice](https://www.getapp.co.uk/compare/10383/91351/okta/vs/freshservice)

# Compare Okta vs Freshservice

Canonical: https://www.getapp.co.uk/compare/10383/91351/okta/vs/freshservice

> Detailed comparison between Okta and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Okta | Freshservice |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 944 | 791 |
| **Starting Price** | £6.00 | £15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Okta

- API
- Access Controls/Permissions
- Active Directory Integration
- Audit Management
- Automatic User/Device Recognition
- Compliance Management
- Monitoring
- Password Management
- Policy Management
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Single Sign On
- Third-Party Integrations

### Freshservice

- API
- Access Controls/Permissions
- Active Directory Integration
- Asset Tracking
- Audit Management
- Automated Discovery
- Compliance Management
- Customer Complaint Tracking
- Customisable Templates
- For IT Project Management
- Issue Scheduling
- Monitoring
- Password Management
- Policy Management
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Single Sign On
- Third-Party Integrations

## Links

- [View Okta Profile](https://www.getapp.co.uk/software/10383/okta)
- [View Freshservice Profile](https://www.getapp.co.uk/software/91351/freshservice)
- [View Original Comparison](https://www.getapp.co.uk/compare/10383/91351/okta/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Okta vs Freshservice | GetApp UK 2026","description":"Learn what are the benefits of Okta vs Freshservice for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/10383/91351/okta/vs/freshservice","about":[{"@id":"https://www.getapp.co.uk/software/10383/okta#software"},{"@id":"https://www.getapp.co.uk/software/91351/freshservice#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/10383/91351/okta/vs/freshservice#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/10383/91351/okta/vs/freshservice#webpage","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.getapp.co.uk/#website"}},{"name":"Okta","description":"Okta is an identity and access management platform that provides security solutions for workforce identities, customer identities, external identities, and artificial intelligence agent identities. The platform delivers single sign-on capabilities, adaptive multi-factor authentication, device access controls, and application programming interface access management. The solution includes privileged access management, identity security posture management, and identity threat protection features. Organizations can manage identity governance and administration through lifecycle management and identity governance tools. The platform integrates with applications through the Okta Integration Network and supports secure partner access through an access gateway and universal directory.\n\nThe platform addresses identity security across multiple deployment scenarios through two primary platforms. The Okta platform secures identities within an identity security fabric, providing end-to-end visibility with proactive remediation capabilities. The Auth0 platform delivers customer identity and access management with enterprise-grade security features. Both platforms support the Cross App Access Protocol for managing artificial intelligence agent security. The solution enables organizations to prevent fraud, detect threats, and customize identity flows. The platform provides identity threat detection and response capabilities through security posture management and threat protection features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a9c70e82-7e58-4c1b-a726-95548c0ad115.png","url":"https://www.getapp.co.uk/software/10383/okta","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/10383/okta#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":944,"ratingValue":4.7},"offers":{"price":"6","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools.\n\nFreshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9198c5f7-1454-48b6-9b59-a7e2b05a451e.png","url":"https://www.getapp.co.uk/software/91351/freshservice","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/91351/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":791,"ratingValue":4.6},"offers":{"price":"15","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.getapp.co.uk/compare/10383/91351/okta/vs/freshservice#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Single Sign On Software","position":2,"item":"/directory/573/single-sign-on-sso/software","@type":"ListItem"},{"name":"Okta vs Freshservice","position":3,"item":"https://www.getapp.co.uk/compare/10383/91351/okta/vs/freshservice","@type":"ListItem"}]}]}
</script>