---
description: Learn what are the benefits of Dialpad vs Freshcaller for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Dialpad vs Freshcaller | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Auto Dialer Software](/directory/1067/auto-dialer/software) > [Dialpad \<span\>vs\</span\> Freshcaller](https://www.getapp.co.uk/compare/103849/108817/dialpad-sell/vs/freshcaller)

# Compare Dialpad vs Freshcaller

Canonical: https://www.getapp.co.uk/compare/103849/108817/dialpad-sell/vs/freshcaller

> Detailed comparison between Dialpad and Freshcaller. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Dialpad | Freshcaller |
| **Overall rating** | 4.2/5 | 4.0/5 |
| **Total Reviews** | 563 | 35 |
| **Starting Price** | US$27.00 | £7.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Key features

### Dialpad

- API
- Access Controls/Permissions
- Activity Tracking
- Automatic Call Distribution
- CRM
- Call Logging
- Call Scripting
- Collaboration Tools
- Computer Telephony Integration
- Dashboard
- Inbound Call Centre
- Manual Dialer
- Monitoring
- On-Demand Recording
- Outbound Call Centre
- Recording
- Reporting/Analytics
- Unified Communications
- Video Conferencing
- Voicemail Transcription

### Freshcaller

- API
- Access Controls/Permissions
- Activity Tracking
- Automatic Call Distribution
- CRM
- Call Logging
- Call Scripting
- Collaboration Tools
- Computer Telephony Integration
- Dashboard
- Inbound Call Centre
- Manual Dialer
- Monitoring
- On-Demand Recording
- Outbound Call Centre
- Recording
- Reporting/Analytics
- Unified Communications
- Video Conferencing
- Voicemail Transcription

## Links

- [View Dialpad Profile](https://www.getapp.co.uk/software/103849/dialpad-sell)
- [View Freshcaller Profile](https://www.getapp.co.uk/software/108817/freshcaller)
- [View Original Comparison](https://www.getapp.co.uk/compare/103849/108817/dialpad-sell/vs/freshcaller)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Dialpad vs Freshcaller | GetApp UK 2026","description":"Learn what are the benefits of Dialpad vs Freshcaller for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/103849/108817/dialpad-sell/vs/freshcaller","about":[{"@id":"https://www.getapp.co.uk/software/103849/dialpad-sell#software"},{"@id":"https://www.getapp.co.uk/software/108817/freshcaller#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/103849/108817/dialpad-sell/vs/freshcaller#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/103849/108817/dialpad-sell/vs/freshcaller#webpage","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.getapp.co.uk/#website"}},{"name":"Dialpad","description":"Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect for calling, Dialpad Support for contact center management, and Dialpad Sell, which is an automated sales dialer. Dialpad combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivaled level of VoIP call clarity. \n\nThe Dialpad platform includes modern business features like simultaneous ringing, live call transferring, and powerful analytics in addition to a range of standard business features. Powerful integrations with G Suite, Office 365, Salesforce, Zendesk, Okta and others ensure users are connected with the technology they need to do their jobs well in a single user-friendly solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2dc34057-7303-4d2f-b9df-35813993f88a.png","url":"https://www.getapp.co.uk/software/103849/dialpad-sell","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/103849/dialpad-sell#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":563,"ratingValue":4.2},"offers":{"price":"27","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Freshcaller","description":"Freshcaller is a cloud based modern phone system for every type of business that helps improve customer engagement and collaboration with internal teams. Users can purchase local and international toll-free numbers, get real-time visibility into call queues and ongoing conversations, route calls to specific agent groups, set up custom business hours for each department, and more. \n\nFreshcaller enables organizations to manage call queues using an auto-receptionist with customizable wait time music to promote new products or services. Users can set up custom business hours and automated actions for each department, and route calls from IVR to specific call queues and agent groups. Organizations can purchase local business numbers for 90+ countries, as well as toll-free numbers for USA, Canada, Australia, and UK to improve convenience for customers.\n\nFreshcaller’s dashboard provides real-time visibility into call queues, ongoing conversations, and agents’ presence status based on availability, on-going calls, after call work, or training. Agents can manage ongoing calls and take notes, forward calls to different agent groups, conference other agents to an ongoing call, and more. Users can look-up contact info by searching names or phone numbers, and view detailed call logs including call recordings with detailed call lifetime metrics.\n\nThe platform records all past customer conversations and interaction history, allowing users to filter through call logs based on numbers, agents, contacts, call queues, and call direction, as well as perform a dynamic search through call notes to get additional context. Freshcaller’s additional features include call blocking, call barging, desktop notifications, custom greetings, call masking, reporting, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/457ff638-a772-4e92-a0b5-a0770d928a9a.png","url":"https://www.getapp.co.uk/software/108817/freshcaller","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/108817/freshcaller#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":35,"ratingValue":4.0},"offers":{"price":"7","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Auto Dialer Software","position":2,"item":"/directory/1067/auto-dialer/software","@type":"ListItem"},{"name":"Dialpad vs Freshcaller","position":3,"item":"https://www.getapp.co.uk/compare/103849/108817/dialpad-sell/vs/freshcaller","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/compare/103849/108817/dialpad-sell/vs/freshcaller#breadcrumblist"}]}
</script>