---
description: Learn what are the benefits of DialedIn CCaaS vs VICIdial for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare DialedIn CCaaS vs VICIdial | GetApp UK 2026
---

Breadcrumb: [Home](/) > [VoIP Phone Systems](/directory/1099/business-phone-systems/software) > [DialedIn CCaaS \<span\>vs\</span\> VICIdial](https://www.getapp.co.uk/compare/104279/110383/chasedata/vs/vicidial)

# Compare DialedIn CCaaS vs VICIdial

Canonical: https://www.getapp.co.uk/compare/104279/110383/chasedata/vs/vicidial

> Detailed comparison between DialedIn CCaaS and VICIdial. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | DialedIn CCaaS | VICIdial |
| **Overall rating** | 4.8/5 | 4.7/5 |
| **Total Reviews** | 314 | 264 |
| **Starting Price** | US$25.00 | US$400.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Key features

### DialedIn CCaaS

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- FCC Compliance
- Inbound Call Centre
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Real-Time Data
- Real-Time Reporting

### VICIdial

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- FCC Compliance
- Inbound Call Centre
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Real-Time Data
- Real-Time Reporting

## Links

- [View DialedIn CCaaS Profile](https://www.getapp.co.uk/software/104279/chasedata)
- [View VICIdial Profile](https://www.getapp.co.uk/software/110383/vicidial)
- [View Original Comparison](https://www.getapp.co.uk/compare/104279/110383/chasedata/vs/vicidial)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare DialedIn CCaaS vs VICIdial | GetApp UK 2026","description":"Learn what are the benefits of DialedIn CCaaS vs VICIdial for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/104279/110383/chasedata/vs/vicidial","about":[{"@id":"https://www.getapp.co.uk/software/104279/chasedata#software"},{"@id":"https://www.getapp.co.uk/software/110383/vicidial#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/104279/110383/chasedata/vs/vicidial#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/104279/110383/chasedata/vs/vicidial#webpage","isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"DialedIn CCaaS","description":"DialedIn is a cloud-based CCaaS platform engineered to optimize outbound, inbound, and blended call center activities across various industries. The platform is a comprehensive, adaptable solution that grows with the business and keeps it competitive.Designed for any team with at least five seats, it provides advanced options including auto, predictive, preview, and progressive dialing to ensure every call is managed efficiently.\n\nDialedIn CCaaS offers a suite of key features designed to enhance efficiency and user experience. Rapid Deployment allows users to get up and running in minutes, not days, ensuring minimal downtime. The User-Friendly Interface requires minimal training, enabling teams to focus their time and energy on delivering top-tier service. Smart Call Routing uses customizable rules to direct calls based on language, skill set, and other factors, enhancing both customer and agent experiences. No-Code Integrations make it easy for users to connect with leading CRMs and APIs, eliminating complex coding and streamlining workflows.\n\nDialedIn CCaaS provides Real-Time Analytics with customizable dashboards and reporting tools that offer instant insights to optimize performance on the go. Security &amp; Compliance are prioritized with robust security settings that ensure data integrity and compliance, and digital call records are stored securely for up to 90 days. Scalability is a key feature, as the solution also scales from small businesses to large enterprises, whether deployed on-site or in the cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7a3b11de-235c-4635-8ffa-9c76ce345c6c.png","url":"https://www.getapp.co.uk/software/104279/chasedata","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/104279/chasedata#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":314},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows"},{"name":"VICIdial","description":"VICIdial is a contact / call center software suite targeting the telephony and communications requirements of every business up to and including enterprise level. Built on an open source platform and boasting a global installation base, VICIdial boasts a full-featured predictive dialer while also functioning as an Automated Call Distribution (ACD) system. Agents are therefore able to predictively or manually call through campaign lists while also handling inbound and outbound calls on a blended basis. From within a single, centralized web-based interface agents can also respond to inbound emails and engage in live customer chat sessions embedded into an existing website via widget. Routing options and queue prioritization rules then ensure that calls and emails are directed to the most qualified agent, with managers able to listen in on agent calls to monitor performance.      \n\nBoasting over 2,000 features in total, VICIdial goes on to include automatic call recording that can be stopped or started at any time, while logging calls and call status. User levels and permissions can be set to restrict certain features or campaign accessibility, before web-based data exporting and sharable real time reporting enables authorized agents, managers and team leaders to analyze call campaign performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3ff25442-9aa0-411d-b7f9-e9c44c7d5399.png","url":"https://www.getapp.co.uk/software/110383/vicidial","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/110383/vicidial#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":264},"offers":{"price":"400","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"VoIP Phone Systems","position":2,"item":"/directory/1099/business-phone-systems/software","@type":"ListItem"},{"name":"DialedIn CCaaS vs VICIdial","position":3,"item":"https://www.getapp.co.uk/compare/104279/110383/chasedata/vs/vicidial","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/compare/104279/110383/chasedata/vs/vicidial#breadcrumblist"}]}
</script>