---
description: Learn what are the benefits of DialedIn CCaaS vs CTM for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare DialedIn CCaaS vs CTM | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/593/contact-center/software) > [DialedIn CCaaS \<span\>vs\</span\> CTM](https://www.getapp.co.uk/compare/104279/127363/chasedata/vs/calltrackingmetrics)

# Compare DialedIn CCaaS vs CTM

Canonical: https://www.getapp.co.uk/compare/104279/127363/chasedata/vs/calltrackingmetrics

> Detailed comparison between DialedIn CCaaS and CTM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | DialedIn CCaaS | CTM |
| **Overall rating** | 4.8/5 | 4.6/5 |
| **Total Reviews** | 314 | 150 |
| **Starting Price** | US$25.00 | US$79.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### DialedIn CCaaS

- API
- Activity Tracking
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Dashboard
- FCC Compliance
- Inbound Call Centre
- Integrations Management
- Lead Capture
- Lead Management
- Lead Qualification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Data
- Social Media Integration

### CTM

- API
- Activity Tracking
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Dashboard
- FCC Compliance
- Inbound Call Centre
- Integrations Management
- Lead Capture
- Lead Management
- Lead Qualification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Data
- Social Media Integration

## Links

- [View DialedIn CCaaS Profile](https://www.getapp.co.uk/software/104279/chasedata)
- [View CTM Profile](https://www.getapp.co.uk/software/127363/calltrackingmetrics)
- [View Original Comparison](https://www.getapp.co.uk/compare/104279/127363/chasedata/vs/calltrackingmetrics)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare DialedIn CCaaS vs CTM | GetApp UK 2026","description":"Learn what are the benefits of DialedIn CCaaS vs CTM for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/104279/127363/chasedata/vs/calltrackingmetrics","about":[{"@id":"https://www.getapp.co.uk/software/104279/chasedata#software"},{"@id":"https://www.getapp.co.uk/software/127363/calltrackingmetrics#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/104279/127363/chasedata/vs/calltrackingmetrics#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/104279/127363/chasedata/vs/calltrackingmetrics#webpage","isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"DialedIn CCaaS","description":"DialedIn is a cloud-based CCaaS platform engineered to optimize outbound, inbound, and blended call center activities across various industries. The platform is a comprehensive, adaptable solution that grows with the business and keeps it competitive.Designed for any team with at least five seats, it provides advanced options including auto, predictive, preview, and progressive dialing to ensure every call is managed efficiently.\n\nDialedIn CCaaS offers a suite of key features designed to enhance efficiency and user experience. Rapid Deployment allows users to get up and running in minutes, not days, ensuring minimal downtime. The User-Friendly Interface requires minimal training, enabling teams to focus their time and energy on delivering top-tier service. Smart Call Routing uses customizable rules to direct calls based on language, skill set, and other factors, enhancing both customer and agent experiences. No-Code Integrations make it easy for users to connect with leading CRMs and APIs, eliminating complex coding and streamlining workflows.\n\nDialedIn CCaaS provides Real-Time Analytics with customizable dashboards and reporting tools that offer instant insights to optimize performance on the go. Security &amp; Compliance are prioritized with robust security settings that ensure data integrity and compliance, and digital call records are stored securely for up to 90 days. Scalability is a key feature, as the solution also scales from small businesses to large enterprises, whether deployed on-site or in the cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7a3b11de-235c-4635-8ffa-9c76ce345c6c.png","url":"https://www.getapp.co.uk/software/104279/chasedata","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/104279/chasedata#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":314},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows"},{"name":"CTM","description":"CTM is a comprehensive conversation analytics software platform designed for sales and marketing teams aiming to optimize customer interactions and marketing attribution. The system provides end-to-end visibility into the customer journey by tracking, analyzing, and managing communications across calls, texts, chats, and form submissions. \n\nThe platform serves marketing agencies, enterprise organizations, and sales teams by enabling precise attribution of leads to specific marketing campaigns, delivering actionable conversation insights, and streamlining sales processes through intelligent routing and automated workflows. Its AI-driven analytics capabilities offer substantial benefits to organizations that rely on phone conversations within sales and customer service operations.\n\nCTM features dynamic number insertion that automatically displays unique tracking numbers based on visitor source, enabling accurate attribution of communications to distinct channels, campaigns, and keywords. Conversation intelligence tools analyze call recordings and transcriptions to extract sentiment data, highlight keyword mentions, and identify trends that inform customer preference and behavior analysis. \n\nContact center operations benefit from multi-channel routing, queue management, and live agent monitoring, as well as interactive voice response setups and call recording for quality assurance and training. Reporting functions include real-time dashboards, customizable reports, and detailed metrics on call volume, duration, and agent performance. Additional capabilities include spam call blocking, automated text messaging with two-way communication, call scoring for lead qualification, and workflow automation that triggers personalized notifications and follow-up actions.\n\nThe system integrates with marketing and business platforms, connecting with advertising tools for campaign tracking and conversion attribution and synchronizing data with customer relationship management systems. Developer-friendly features provide comprehensive API access, webhook support, and serverless function integration for bespoke implementations. Low-code automation platforms extend custom workflow creation without coding requirements. Security and compliance measures include encryption protocols, configurable access controls, and audit logging. \n\nThe platform maintains certification against industry standards such as SOC two and offers solutions for regulatory frameworks including HIPAA, HITECH, GDPR, and CCPA to meet stringent data protection requirements.CTM supports mobile operations through an application that enables tracking and management of calls and messages from any location, together with push notifications and in-app access to recordings and performance insights","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/77aa1f37-3ce7-4f2a-8c05-a59a0f19d8db.png","url":"https://www.getapp.co.uk/software/127363/calltrackingmetrics","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/127363/calltrackingmetrics#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":150},"offers":{"price":"79","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"/directory/593/contact-center/software","@type":"ListItem"},{"name":"DialedIn CCaaS vs CTM","position":3,"item":"https://www.getapp.co.uk/compare/104279/127363/chasedata/vs/calltrackingmetrics","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/compare/104279/127363/chasedata/vs/calltrackingmetrics#breadcrumblist"}]}
</script>