---
description: Learn what are the benefits of Genesys Cloud CX vs Cisco Unified Communications Manager for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Genesys Cloud CX vs Cisco Unified Communications Manager | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Genesys Cloud CX \<span\>vs\</span\> Cisco Unified Communications Manager](https://www.getapp.co.uk/compare/104597/131607/genesys-cloud/vs/unified-communications-manager)

# Compare Genesys Cloud CX vs Cisco Unified Communications Manager

Canonical: https://www.getapp.co.uk/compare/104597/131607/genesys-cloud/vs/unified-communications-manager

> Detailed comparison between Genesys Cloud CX and Cisco Unified Communications Manager. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | Cisco Unified Communications Manager |
| **Overall rating** | 4.3/5 | 4.3/5 |
| **Total Reviews** | 269 | 78 |
| **Starting Price** | US$75.00 | - |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### Genesys Cloud CX

- API
- Access Controls/Permissions
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Transfer
- Caller ID
- Communication Management
- Computer Telephony Integration
- Conferencing
- IVR
- Mobile Access
- Multi-Channel Communication
- Natural Language Processing
- Productivity Analysis
- Third-Party Integrations
- Unified Communications
- Video Conferencing
- Voice Mail

### Cisco Unified Communications Manager

- API
- Access Controls/Permissions
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Transfer
- Caller ID
- Communication Management
- Conferencing
- IVR
- Mobile Access
- Multi-Channel Communication
- Third-Party Integrations
- Unified Communications
- Video Conferencing
- Voice Mail

## Links

- [View Genesys Cloud CX Profile](https://www.getapp.co.uk/software/104597/genesys-cloud)
- [View Cisco Unified Communications Manager Profile](https://www.getapp.co.uk/software/131607/unified-communications-manager)
- [View Original Comparison](https://www.getapp.co.uk/compare/104597/131607/genesys-cloud/vs/unified-communications-manager)

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