Freshchat vs WATI
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Overview
Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile app, or social
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Wati is an automated marketing, sales, service and support tool for businesses who want to use WhatsApp as a communication tool to sell more products and services.
Wati is an automated marketing, sales, service and support tool for businesses who want to use WhatsApp as a communication tool to sell more products...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
₹1,799.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$39.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.1/5Features
4.0/5Customer Service
3.9/5Value for Money
4.0/5Ease of Use
4.7/5Features
4.5/5Customer Service
4.4/5Value for Money
4.3/5Features
Total features 64
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Notifications
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Contact Management
- Contextual Guidance
- Customer Database
- Customer Experience Management
- Customer History
- Customer Service Analytics
- Customer Support
- Customisable Branding
- Customisable Templates
- Drag & Drop
- Employee Activity Monitoring
- File Sharing
- File Transfer
- For Developers
- Geotargeting
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Language Detection
- Lead Management
- Live Chat
- Mass Texting
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Natural Language Processing
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Pre-Configured Bot
- Proactive Chat
- Process/Workflow Automation
- Query Suggestions
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- SSL Security
- Search/Filter
- Self Service Portal
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
Total features 30
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Notifications
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Contact Management
- Contextual Guidance
- Customer Database
- Customer Experience Management
- Customer History
- Customer Service Analytics
- Customer Support
- Customisable Branding
- Customisable Templates
- Drag & Drop
- Employee Activity Monitoring
- File Sharing
- File Transfer
- For Developers
- Geotargeting
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Language Detection
- Lead Management
- Live Chat
- Mass Texting
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Natural Language Processing
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Pre-Configured Bot
- Proactive Chat
- Process/Workflow Automation
- Query Suggestions
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- SSL Security
- Search/Filter
- Self Service Portal
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
Integrations
- Bird
- Calendly
- Freshcaller
- Freshdesk
- Freshsales
- Google Sheets
- HubSpot CMS Hub
- Klaviyo
- Landingi
- Meta for Business
- Pabbly Connect
- Pipedrive
- Shopify
- Slack
- Stripe
- TeamViewer Remote
- Upscope
- WooCommerce
- Zapier
- Zendesk Suite
- Zluri
- Zoho CRM Plus
- Zoho Flow
- Bird
- Calendly
- Freshcaller
- Freshdesk
- Freshsales
- Google Sheets
- HubSpot CMS Hub
- Klaviyo
- Landingi
- Meta for Business
- Pabbly Connect
- Pipedrive
- Shopify
- Slack
- Stripe
- TeamViewer Remote
- Upscope
- WooCommerce
- Zapier
- Zendesk Suite
- Zluri
- Zoho CRM Plus
- Zoho Flow
