---
description: Learn what are the benefits of Freshchat vs CX Genie for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshchat vs CX Genie | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Conversational Marketing Software](/directory/1659/conversational-marketing-platform/software) > [Freshchat \<span\>vs\</span\> CX Genie](https://www.getapp.co.uk/compare/106095/2079275/freshchat/vs/cx-genie)

# Compare Freshchat vs CX Genie

Canonical: https://www.getapp.co.uk/compare/106095/2079275/freshchat/vs/cx-genie

> Detailed comparison between Freshchat and CX Genie. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshchat | CX Genie |
| **Overall rating** | 4.1/5 | 4.0/5 |
| **Total Reviews** | 122 | 2 |
| **Starting Price** | ₹1,799.00 | US$14.99 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation | In Person, Live Online, Documentation, Videos |

## Key features

### Freshchat

- AI/Machine Learning
- CRM
- Canned Responses
- Code-free Development
- Communication Management
- Contextual Guidance
- Customer Communication
- Customer History
- Customisable Branding
- Intent Recognition
- Language Detection
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Process/Workflow Automation
- Query Suggestions
- Reporting/Analytics
- Support Ticket Management
- Task Management
- Transcripts/Chat History

### CX Genie

- AI/Machine Learning
- CRM
- Canned Responses
- Code-free Development
- Communication Management
- Contextual Guidance
- Customer Communication
- Customer History
- Customisable Branding
- Intent Recognition
- Language Detection
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Process/Workflow Automation
- Query Suggestions
- Reporting/Analytics
- Support Ticket Management
- Task Management
- Transcripts/Chat History

## Links

- [View Freshchat Profile](https://www.getapp.co.uk/software/106095/freshchat)
- [View CX Genie Profile](https://www.getapp.co.uk/software/2079275/cx-genie)
- [View Original Comparison](https://www.getapp.co.uk/compare/106095/2079275/freshchat/vs/cx-genie)

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