---
description: Learn what are the benefits of Squaretalk vs VICIdial for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Squaretalk vs VICIdial | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Inside Sales Software](/directory/761/inside-sales/software) > [Squaretalk \<span\>vs\</span\> VICIdial](https://www.getapp.co.uk/compare/106691/110383/squaretalk-matrix/vs/vicidial)

# Compare Squaretalk vs VICIdial

Canonical: https://www.getapp.co.uk/compare/106691/110383/squaretalk-matrix/vs/vicidial

> Detailed comparison between Squaretalk and VICIdial. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Squaretalk | VICIdial |
| **Overall rating** | 4.9/5 | 4.7/5 |
| **Total Reviews** | 102 | 265 |
| **Starting Price** | US$25.00 | US$400.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Key features

### Squaretalk

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- FCC Compliance
- Inbound Call Centre
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Preview Dialer
- Real-Time Data
- Real-Time Reporting

### VICIdial

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- FCC Compliance
- Inbound Call Centre
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Preview Dialer
- Real-Time Data
- Real-Time Reporting

## Links

- [View Squaretalk Profile](https://www.getapp.co.uk/software/106691/squaretalk-matrix)
- [View VICIdial Profile](https://www.getapp.co.uk/software/110383/vicidial)
- [View Original Comparison](https://www.getapp.co.uk/compare/106691/110383/squaretalk-matrix/vs/vicidial)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Squaretalk vs VICIdial | GetApp UK 2026","description":"Learn what are the benefits of Squaretalk vs VICIdial for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/106691/110383/squaretalk-matrix/vs/vicidial","about":[{"@id":"https://www.getapp.co.uk/software/106691/squaretalk-matrix#software"},{"@id":"https://www.getapp.co.uk/software/110383/vicidial#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/106691/110383/squaretalk-matrix/vs/vicidial#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/106691/110383/squaretalk-matrix/vs/vicidial#webpage","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.getapp.co.uk/#website"}},{"name":"Squaretalk","description":"Squaretalk is a cloud-based contact center platform that combines voice communication, messaging capabilities, and artificial intelligence-powered analytics to support sales and customer support operations. The platform features artificial intelligence-powered conversation analytics that automatically transcribe calls in over one hundred languages and generate call summaries, key takeaways, and sentiment analysis for both voice and text interactions. The system provides centralized contact management capabilities that allow users to import, categorize, and organize customer data into groups, with all relevant contact details and notes accessible from a single screen. Real-time monitoring tools deliver visibility into agent activities across communication channels, enabling supervisors to track performance metrics and build customized dashboards. The reporting functionality includes over eighty metrics that can be exported and scheduled, providing detailed analytics on call performance, messaging activity, and operational trends.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0b1af860-d83c-40c4-abcb-bd69455c884a.jpeg","url":"https://www.getapp.co.uk/software/106691/squaretalk-matrix","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/106691/squaretalk-matrix#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":102,"ratingValue":4.9},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows"},{"name":"VICIdial","description":"VICIdial is a contact / call center software suite targeting the telephony and communications requirements of every business up to and including enterprise level. Built on an open source platform and boasting a global installation base, VICIdial boasts a full-featured predictive dialer while also functioning as an Automated Call Distribution (ACD) system. Agents are therefore able to predictively or manually call through campaign lists while also handling inbound and outbound calls on a blended basis. From within a single, centralized web-based interface agents can also respond to inbound emails and engage in live customer chat sessions embedded into an existing website via widget. Routing options and queue prioritization rules then ensure that calls and emails are directed to the most qualified agent, with managers able to listen in on agent calls to monitor performance.      \n\nBoasting over 2,000 features in total, VICIdial goes on to include automatic call recording that can be stopped or started at any time, while logging calls and call status. User levels and permissions can be set to restrict certain features or campaign accessibility, before web-based data exporting and sharable real time reporting enables authorized agents, managers and team leaders to analyze call campaign performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3ff25442-9aa0-411d-b7f9-e9c44c7d5399.png","url":"https://www.getapp.co.uk/software/110383/vicidial","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/110383/vicidial#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":265,"ratingValue":4.7},"offers":{"price":"400","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Inside Sales Software","position":2,"item":"/directory/761/inside-sales/software","@type":"ListItem"},{"name":"Squaretalk vs VICIdial","position":3,"item":"https://www.getapp.co.uk/compare/106691/110383/squaretalk-matrix/vs/vicidial","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/compare/106691/110383/squaretalk-matrix/vs/vicidial#breadcrumblist"}]}
</script>