---
description: Learn what are the benefits of 8x8 Contact Center vs Amazon Connect for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare 8x8 Contact Center vs Amazon Connect | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [8x8 Contact Center \<span\>vs\</span\> Amazon Connect](https://www.getapp.co.uk/compare/107107/2057092/contactnow/vs/amazon-connect)

# Compare 8x8 Contact Center vs Amazon Connect

Canonical: https://www.getapp.co.uk/compare/107107/2057092/contactnow/vs/amazon-connect

> Detailed comparison between 8x8 Contact Center and Amazon Connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | 8x8 Contact Center | Amazon Connect |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 47 | 93 |
| **Starting Price** | - | - |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### 8x8 Contact Center

- Automated Routing
- Automatic Call Distribution
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- IVR
- Interaction Tracking
- Monitoring
- Outbound Call Centre
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Third-Party Integrations
- VoIP Connection

### Amazon Connect

- Automated Routing
- Automatic Call Distribution
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Campaign Management
- Chat/Messaging
- IVR
- Interaction Tracking
- Monitoring
- Natural Language Processing
- Outbound Call Centre
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Third-Party Integrations
- VoIP Connection

## Links

- [View 8x8 Contact Center Profile](https://www.getapp.co.uk/software/107107/contactnow)
- [View Amazon Connect Profile](https://www.getapp.co.uk/software/2057092/amazon-connect)
- [View Original Comparison](https://www.getapp.co.uk/compare/107107/2057092/contactnow/vs/amazon-connect)

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