---
description: Learn what are the benefits of Lumoa vs Keatext for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Lumoa vs Keatext | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Customer Success Software](/directory/959/customer-success/software) > [Lumoa \<span\>vs\</span\> Keatext](https://www.getapp.co.uk/compare/108281/111049/lumoa/vs/keatext)

# Compare Lumoa vs Keatext

Canonical: https://www.getapp.co.uk/compare/108281/111049/lumoa/vs/keatext

> Detailed comparison between Lumoa and Keatext. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Lumoa | Keatext |
| **Overall rating** | 4.4/5 | 3.8/5 |
| **Total Reviews** | 12 | 19 |
| **Starting Price** | €629.00 | US$550.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Lumoa

- AI/Machine Learning
- Collaboration Tools
- Commenting/Notes
- Dashboard
- Data Analysis Tools
- Data Capture and Transfer
- Data Classification
- Language Detection
- Natural Language Processing
- Performance Metrics
- Predictive Analytics
- Predictive Modeling
- Reporting/Analytics
- Search/Filter
- Segmentation
- Summarisation
- Survey/Poll Management
- Surveys & Feedback
- Topic Clustering
- Visual Analytics

### Keatext

- AI/Machine Learning
- Collaboration Tools
- Commenting/Notes
- Dashboard
- Data Analysis Tools
- Data Capture and Transfer
- Data Classification
- Language Detection
- Natural Language Processing
- Performance Metrics
- Predictive Analytics
- Predictive Modeling
- Reporting/Analytics
- Search/Filter
- Segmentation
- Summarisation
- Survey/Poll Management
- Surveys & Feedback
- Topic Clustering
- Visual Analytics

## Links

- [View Lumoa Profile](https://www.getapp.co.uk/software/108281/lumoa)
- [View Keatext Profile](https://www.getapp.co.uk/software/111049/keatext)
- [View Original Comparison](https://www.getapp.co.uk/compare/108281/111049/lumoa/vs/keatext)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Lumoa vs Keatext | GetApp UK 2026","description":"Learn what are the benefits of Lumoa vs Keatext for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/108281/111049/lumoa/vs/keatext","about":[{"@id":"https://www.getapp.co.uk/software/108281/lumoa#software"},{"@id":"https://www.getapp.co.uk/software/111049/keatext#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/108281/111049/lumoa/vs/keatext#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/108281/111049/lumoa/vs/keatext#webpage","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.getapp.co.uk/#website"}},{"name":"Lumoa","description":"Lumoa was built to help companies go from customer feedback to action without the guesswork. \n\nOur founders, who used to work as CI professionals at Nokia and Microsoft, have experienced a deep disconnect between customers and companies. And the organisations we work with confirm that every day. \n\nOn one side, customers are more vocal than ever: they have information and opinions, they have platforms that amplify their opinions, and they have all the control on the purchasing process. They can change easily, and they will change if their experience is not up to their high expectations. \n\nOn the other side, despite being knee deep in customer feedback, companies are slow to take action based on what customers expect and want. \n\nIt is a challenge because the way customer feedback is processed nowadays makes it almost impossible to drive action.\n\nMost companies do track a number – NPS, CSAT, online rating – and yet have no idea what actions will move that number up or down. They have feedback from all sources, in fact thousands of rows of feedback. But even for the largest companies and for the better equipped CX and CI teams, organising that feedback, labelling it, finding insights, mapping trends, and reporting on all of it, is just too much. \n\nThat’s why we built Lumoa. \n\nLumoa looks at any interaction with your customer and tells you what to do next to grow your business. We automate most of the mundane tasks linked to collecting, processing, and reporting on customer feedback, so that CX and CI professionals can become the force driving action in their organisations. \n\nWe do this in three ways that make us unique. \n\nFirst, instead of focusing on one channel only, we pull customer feedback from every source you want to consider – surveys, phone calls, chat conversations, online reviews – literally, any source. This means you can see what customers say at different stages of their journey, about different products or shops or service lines. All in one place. \n\nSecond, we analyse feedback with what we call Hybrid AI. And that means that we are not giving you generic information on sentiment or broad categories you will have to figure out. We give you specific insights that have deep impact on your metrics and that are relevant and unique to your business, so you can immediately act on them. \n\nAnd third, since we don’t charge by number of licenses, we give you the possibility to give access to what customers say to everyone in your organization. This is what enables you to drive real change. \n\nToday, we serve companies in 14 countries, and we have users in 81. We have processed more than 45 million pieces of feedback in over 60 languages. And the companies we work with not only see 10%, 20%, even 150% spikes in the numbers they track, but they always know what to do next to make their customers love them.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4e15778d-f09d-48bc-b271-bd9ea5cd54ee.png","url":"https://www.getapp.co.uk/software/108281/lumoa","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/108281/lumoa#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":12,"ratingValue":4.4},"offers":{"price":"629","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"name":"Keatext","description":"Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up with a data-driven plan to address them effectively.\n\nKeatext gives you a head start by analyzing feedback and generating AI-based recommendations on what to address first, delivered in a ready-to-share report.\n\nAssess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction.\n\nReview issues with the most impact that are brought to your attention by AI-based recommendations.\n\nGet an executive summary that leverages GPT’s language generation to deliver Keatext’s recommendations in a ready-to-share report.\n\nMonitor and quickly discover trends in your customer satisfaction on a customizable dashboard.\n\nConnect to your preferred platform like Zendesk, Surveymonkey, ServiceNow, or Qualtrics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/53786049-c80f-4641-a4bb-08f78a99aa05.png","url":"https://www.getapp.co.uk/software/111049/keatext","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/111049/keatext#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":19,"ratingValue":3.8},"offers":{"price":"550","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Success Software","position":2,"item":"/directory/959/customer-success/software","@type":"ListItem"},{"name":"Lumoa vs Keatext","position":3,"item":"https://www.getapp.co.uk/compare/108281/111049/lumoa/vs/keatext","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/compare/108281/111049/lumoa/vs/keatext#breadcrumblist"}]}
</script>
