Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools
Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • 24/7 (Live rep)
  • Chat
HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the market, the software provides users with features such as an intuitive interface, team inboxes, self-service sites, and multiple inbound channels.
HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • 24/7 (Live rep)
  • Chat

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$25.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.5 /5
(199)

Ease of Use

4.4/5

Features

4.3/5

Customer Service

4.4/5

Value for Money

4.1/5

Overall rating

4.8 /5
(30)

Ease of Use

4.9/5

Features

4.5/5

Customer Service

4.9/5

Value for Money

5.0/5

Total features 152

  • @mentions
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Audience Targeting
  • Augmented Analytics
  • Automated Responses
  • Automated Routing
  • Automated Scheduling
  • Autoresponders
  • Availability Management
  • Backlog Management
  • Bug Tracking
  • Bug/Issue Capture
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Campaign Personalisation
  • Canned Responses
  • Catalogue Management
  • Categorisation/Grouping
  • Change Management
  • Change Tracking
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Checklists
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Confirmations/Reminders
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Content Publishing Options
  • Content Sharing
  • Contextual Guidance
  • Contextual Targeting
  • Conversion Tracking
  • Customer Communication
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customisable Branding
  • Customisable CTAs
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Synchronisation
  • Data Visualisation
  • Deadline Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Automation
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • For Developers
  • For Sales Teams/Organizations
  • For Sales/Marketing
  • Forms Management
  • Full Text Search
  • Geotargeting
  • Group Messaging
  • Help Desk Management
  • Human Handover
  • Inbox Management
  • Incident Management
  • Intent Recognition
  • Interaction Tracking
  • Issue Management
  • Issue Tracking
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Library
  • Knowledge Management
  • Landing Pages/Web Forms
  • Language Detection
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Location-Based Marketing
  • Macros/Templated Responses
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Optimization
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Multimedia Support
  • Multiple Projects
  • Natural Language Processing
  • Natural Language Search
  • Notes Management
  • Offline Form
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Performance Metrics
  • Personalisation
  • Pipeline Reports
  • Planning Tools
  • Post Management
  • Post Scheduling
  • Pre-Configured Bot
  • Predictive Analytics
  • Preview Functionality
  • Prioritisation
  • Proactive Chat
  • Problem Management
  • Process/Workflow Automation
  • Product Recommendations
  • Productivity Analysis
  • Productivity Tools
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Tracking
  • Prospecting Tools
  • Push Notifications
  • Query Suggestions
  • Queue Management
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Sales Activity Management
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Single Sign On
  • Source Tracking
  • Speech Recognition
  • Speech Synthesis
  • Status Tracking
  • Sub-Task Management
  • Subscriber Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • To-Do List
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Chat
  • Virtual Assistant
  • Visitor Tracking
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Hosting
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management

Total features 96

  • @mentions
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Audience Targeting
  • Augmented Analytics
  • Automated Responses
  • Automated Routing
  • Automated Scheduling
  • Autoresponders
  • Availability Management
  • Backlog Management
  • Bug Tracking
  • Bug/Issue Capture
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Campaign Personalisation
  • Canned Responses
  • Catalogue Management
  • Categorisation/Grouping
  • Change Management
  • Change Tracking
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Checklists
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Confirmations/Reminders
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Content Publishing Options
  • Content Sharing
  • Contextual Guidance
  • Contextual Targeting
  • Conversion Tracking
  • Customer Communication
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customisable Branding
  • Customisable CTAs
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Synchronisation
  • Data Visualisation
  • Deadline Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Automation
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • For Developers
  • For Sales Teams/Organizations
  • For Sales/Marketing
  • Forms Management
  • Full Text Search
  • Geotargeting
  • Group Messaging
  • Help Desk Management
  • Human Handover
  • Inbox Management
  • Incident Management
  • Intent Recognition
  • Interaction Tracking
  • Issue Management
  • Issue Tracking
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Library
  • Knowledge Management
  • Landing Pages/Web Forms
  • Language Detection
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Location-Based Marketing
  • Macros/Templated Responses
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Optimization
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Multimedia Support
  • Multiple Projects
  • Natural Language Processing
  • Natural Language Search
  • Notes Management
  • Offline Form
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Performance Metrics
  • Personalisation
  • Pipeline Reports
  • Planning Tools
  • Post Management
  • Post Scheduling
  • Pre-Configured Bot
  • Predictive Analytics
  • Preview Functionality
  • Prioritisation
  • Proactive Chat
  • Problem Management
  • Process/Workflow Automation
  • Product Recommendations
  • Productivity Analysis
  • Productivity Tools
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Tracking
  • Prospecting Tools
  • Push Notifications
  • Query Suggestions
  • Queue Management
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Sales Activity Management
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Single Sign On
  • Source Tracking
  • Speech Recognition
  • Speech Synthesis
  • Status Tracking
  • Sub-Task Management
  • Subscriber Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • To-Do List
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Chat
  • Virtual Assistant
  • Visitor Tracking
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Hosting
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • Demandbase One
  • Drip
  • Front
  • Google Analytics 360
  • Google Calendar
  • Help Scout
  • Helpjuice
  • HubSpot CRM
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Poptin
  • Privy
  • Productboard
  • SMS Reviews
  • SalesLoft
  • Salesforce Marketing Cloud Account Engagement
  • Salesforce Sales Cloud
  • Segment
  • SendGrid
  • Shopify
  • Slack
  • Stripe
  • Webhook Relay
  • WordPress
  • Zapier
  • Zendesk Suite
  • Demandbase One
  • Drip
  • Front
  • Google Analytics 360
  • Google Calendar
  • Help Scout
  • Helpjuice
  • HubSpot CRM
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Poptin
  • Privy
  • Productboard
  • SMS Reviews
  • SalesLoft
  • Salesforce Marketing Cloud Account Engagement
  • Salesforce Sales Cloud
  • Segment
  • SendGrid
  • Shopify
  • Slack
  • Stripe
  • Webhook Relay
  • WordPress
  • Zapier
  • Zendesk Suite