---
description: Learn what are the benefits of Birdeye vs Trustpilot for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Birdeye vs Trustpilot | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [Birdeye \<span\>vs\</span\> Trustpilot](https://www.getapp.co.uk/compare/112535/113149/birdeye/vs/trustpilot)

# Compare Birdeye vs Trustpilot

Canonical: https://www.getapp.co.uk/compare/112535/113149/birdeye/vs/trustpilot

> Detailed comparison between Birdeye and Trustpilot. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Birdeye | Trustpilot |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 702 | 1202 |
| **Starting Price** | - | US$299.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Key features

### Birdeye

- API
- Dashboard
- Engagement Tracking
- Knowledge Management
- Mobile Survey
- Monitoring
- Multi-Channel Data Collection
- Performance Metrics
- Predictive Analytics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reminders
- Reporting/Analytics
- Review Monitoring
- Social Media Integration
- Social Sharing
- Survey/Poll Management
- Surveys & Feedback
- Visual Analytics

### Trustpilot

- API
- Dashboard
- Engagement Tracking
- Knowledge Management
- Mobile Survey
- Monitoring
- Multi-Channel Data Collection
- Performance Metrics
- Predictive Analytics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reminders
- Reporting/Analytics
- Review Monitoring
- Social Media Integration
- Social Sharing
- Survey/Poll Management
- Surveys & Feedback
- Visual Analytics

## Links

- [View Birdeye Profile](https://www.getapp.co.uk/software/112535/birdeye)
- [View Trustpilot Profile](https://www.getapp.co.uk/software/113149/trustpilot)
- [View Original Comparison](https://www.getapp.co.uk/compare/112535/113149/birdeye/vs/trustpilot)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Birdeye vs Trustpilot | GetApp UK 2026","description":"Learn what are the benefits of Birdeye vs Trustpilot for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/112535/113149/birdeye/vs/trustpilot","about":[{"@id":"https://www.getapp.co.uk/software/112535/birdeye#software"},{"@id":"https://www.getapp.co.uk/software/113149/trustpilot#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/112535/113149/birdeye/vs/trustpilot#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/112535/113149/birdeye/vs/trustpilot#webpage","isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"Birdeye","description":"Birdeye is an integrated conversational artificial intelligence platform that helps businesses automate website interactions across multiple locations. The system functions as an around the clock assistant that engages visitors, provides answers, schedules appointments, and collects leads without manual intervention. The solution supports enterprises in sectors such as healthcare, automotive, financial services, retail, and property management by maintaining consistent engagement across digital touchpoints.\n\nThe platform uses natural language processing to deliver context aware responses with an appropriate conversational style. It includes a handoff mechanism that transitions conversations from artificial intelligence to live agents when human expertise is required and supports assignment to designated teams or individuals. A knowledge base setup feature enables swift training of the chatbot by importing content from commonly searched web pages and uploading additional resources. Lead capture capabilities qualify visitor intent and gather contact information without pre chat forms while text messaging integration continues conversations after visitors leave the site. Additional functionality includes customizable chat widgets to match brand identity, rules based auto replies for live and offline periods, instant notifications for routed leads, and analytics to monitor chat performance by location or user.\n\nBirdeye integrates with the broader Birdeye ecosystem and third-party applications to form a centralized customer communication hub. All webchat messages flow into the Birdeye Inbox alongside communications from Google, social media, text messaging, email, and other channels. Integration with analytics platforms provides performance insights and connections with CRM systems streamline lead management workflows. API support allows for custom integration with existing business tools and preserves valuable context across interactions for a cohesive customer experience.\n\nThe platform addresses data privacy requirements through configurable security protocols and encryption standards. Chat availability can be tailored with business hours settings and pre chat forms can be customized to capture specific visitor details. The implementation process is straightforward, requiring minimal configuration to deploy the chat widget and begin engaging website visitors immediately.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1eb587fe-458f-4cdb-a5a1-8aed0f519ead.png","url":"https://www.getapp.co.uk/software/112535/birdeye","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/112535/birdeye#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":702},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Trustpilot","description":"Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers &amp; businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve.\n\nToday, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan &amp; New York.  \n\nTrustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars &amp; more, to help stand out where it matters most - in search.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fceee733-8453-4d21-a0fc-42aed9fee046.png","url":"https://www.getapp.co.uk/software/113149/trustpilot","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/113149/trustpilot#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":1202},"offers":{"price":"299","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Support Software","position":2,"item":"/directory/562/customer-support/software","@type":"ListItem"},{"name":"Birdeye vs Trustpilot","position":3,"item":"https://www.getapp.co.uk/compare/112535/113149/birdeye/vs/trustpilot","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/compare/112535/113149/birdeye/vs/trustpilot#breadcrumblist"}]}
</script>