---
description: Learn what are the benefits of Trustpilot vs SmartCustomer for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Trustpilot vs SmartCustomer | GetApp UK 2026
---

Breadcrumb: [Home](/) > [NPS Software](/directory/1963/nps/software) > [Trustpilot \<span\>vs\</span\> SmartCustomer](https://www.getapp.co.uk/compare/113149/116503/trustpilot/vs/sitejabber)

# Compare Trustpilot vs SmartCustomer

Canonical: https://www.getapp.co.uk/compare/113149/116503/trustpilot/vs/sitejabber

> Detailed comparison between Trustpilot and SmartCustomer. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Trustpilot | SmartCustomer |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 1202 | 65 |
| **Starting Price** | US$299.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Trustpilot

- API
- Dashboard
- Email Reminders
- Engagement Tracking
- Monitoring
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Reminders
- Reporting & Statistics
- Response Management
- Review Monitoring
- Review Request
- Social Media Integration
- Social Sharing
- Survey/Poll Management
- Surveys & Feedback
- Visual Analytics

### SmartCustomer

- API
- Dashboard
- Email Reminders
- Engagement Tracking
- Monitoring
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Reminders
- Reporting & Statistics
- Response Management
- Review Monitoring
- Review Request
- Social Media Integration
- Social Sharing
- Survey/Poll Management
- Surveys & Feedback
- Visual Analytics

## Links

- [View Trustpilot Profile](https://www.getapp.co.uk/software/113149/trustpilot)
- [View SmartCustomer Profile](https://www.getapp.co.uk/software/116503/sitejabber)
- [View Original Comparison](https://www.getapp.co.uk/compare/113149/116503/trustpilot/vs/sitejabber)

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