---
description: Learn what are the benefits of Infinity Call Tracking vs CTM for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Infinity Call Tracking vs CTM | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/935/call-recording/software) > [Infinity Call Tracking \<span\>vs\</span\> CTM](https://www.getapp.co.uk/compare/116663/127363/infinity/vs/calltrackingmetrics)

# Compare Infinity Call Tracking vs CTM

Canonical: https://www.getapp.co.uk/compare/116663/127363/infinity/vs/calltrackingmetrics

> Detailed comparison between Infinity Call Tracking and CTM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Infinity Call Tracking | CTM |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 17 | 150 |
| **Starting Price** | US$65.00 | US$79.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Infinity Call Tracking

- API
- Activity Dashboard
- Activity Tracking
- Archiving & Retention
- CRM
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Caller ID
- Campaign Management
- Conversion Tracking
- File Transfer
- Keyword Tracking
- Monitoring
- On-Demand Recording
- Real-Time Analytics
- Recording

### CTM

- API
- Activity Dashboard
- Activity Tracking
- Archiving & Retention
- CRM
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Caller ID
- Campaign Management
- Conversion Tracking
- File Transfer
- Keyword Tracking
- Monitoring
- On-Demand Recording
- Real-Time Analytics
- Recording

## Links

- [View Infinity Call Tracking Profile](https://www.getapp.co.uk/software/116663/infinity)
- [View CTM Profile](https://www.getapp.co.uk/software/127363/calltrackingmetrics)
- [View Original Comparison](https://www.getapp.co.uk/compare/116663/127363/infinity/vs/calltrackingmetrics)

-----

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